Haneefa Pierce
Jersey City,NJ
Summary
Dynamic customer service and security professional with extensive experience at Allied Universal Security Services, excelling in access control and incident response. Proven ability to enhance safety through effective risk analysis and strong communication skills. Recognized for mentoring staff and improving operational efficiency, ensuring a secure environment while fostering teamwork and collaboration. Exceptional experience as a cashier/key holder. Experience in computer literacy and financial transactions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Security Officer
Allied Universal Security Services
Jersey City, NJ
01.2019 - 06.2025
- Mentored junior staff members, fostering a positive work environment and promoting teamwork to achieve shared goals.
- Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.
- Managed all aspects of physical security, including access control, CCTV monitoring, and regular inspections of perimeter fencing and lighting systems.
- Maintained accurate records of incidents, providing detailed reports for management review and analysis.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration on security-related matters.
- Reduced response times to incidents through rigorous training exercises and efficient resource allocation.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Assisted in the development of site-specific security plans, incorporating unique facility requirements and providing comprehensive protection measures.
- Enhanced security measures by conducting comprehensive risk assessments and implementing tailored solutions.
- Streamlined daily operations for increased efficiency, effectively delegating tasks to team members.
- Improved communication within the team by establishing regular meetings and fostering open dialogue.
- Coordinated emergency response drills involving multiple departments; ensured all staff had a clear understanding of roles during crisis situations.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Responded quickly to incidents and assessed active situations for security concerns.
Bank of America Security Guard
Allied Universal Security Services
Jersey City, NJ
06.2018 - 01.2019
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
Customer Service Representative
Adecco
Jersey City, NJ
12.2016 - 06.2018
- Conducted regular training sessions for team members to develop their skills in handling challenging customer situations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Improved resolution time with effective problem-solving for customer complaints.
Concierge
Securitas Security Services USA
Jersey City, NJ
07.2010 - 12.2016
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Excellent grooming standards
Cashier/Distribution Clerk
United States Postal Service, USPS
04.2010 - 07.2016
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Improved efficiency, organized checkout area for optimal workflow.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Cashier/Key Holder
Aldo Accessories
Jersey City, NJ
08.2008 - 04.2010
- Maintained high customer satisfaction through prompt assistance and service excellence.
- Exhibited flexibility in scheduling to accommodate business needs.
- Operated cash register with excellent accuracy across multiple payment methods.
- Restocked merchandise efficiently, ensuring well-organized displays.
- Resolved inquiries regarding store policies, enhancing customer experience.
- Collaborated with colleagues to achieve sales goals in a clean environment.
- Enhanced checkout efficiency by minimizing transaction wait times.
- Developed customer loyalty through professional complaint resolution strategies.
- Reliability
- Turstworthiness
Education
Associate of Science - Nursing Program RN
Hudson County Community College
Jersey City, NJHigh School Diploma -
University Academy Charter High School
Jersey City, NJ06.2008
Skills
- CCTV monitoring
- Fire safety
- Physical security
- Surveillance techniques
- Access control
- Cashier
- Key holder
- Math
- Problem solving
- Computer literacy
- Communication
- Financial transaction
- Threat assessment
- Emergency preparedness
- Risk analysis
- Incident response
- Patrol procedures
- Alarm response
- Security systems expertise
- Sales
- Cash handling
- Punctuality
- Reliability
- Workplace safety
- Patrolling
- Verbal and written communication
- Security camera monitoring
- Situational awareness
- Security procedures
- Emergency awareness
- Physical fitness
- Keen observer
- Reporting skills
- English fluency
- Security operations experience
- First aid certified
- Crowd control
- Conflict resolution
Certification
Sora License
Armed Guard License (awaiting)
CPR and BLS
Timeline
Lead Security Officer
Allied Universal Security Services
01.2019 - 06.2025
Bank of America Security Guard
Allied Universal Security Services
06.2018 - 01.2019
Customer Service Representative
Adecco
12.2016 - 06.2018
Concierge
Securitas Security Services USA
07.2010 - 12.2016
Cashier/Distribution Clerk
United States Postal Service, USPS
04.2010 - 07.2016
Cashier/Key Holder
Aldo Accessories
08.2008 - 04.2010
Associate of Science - Nursing Program RN
Hudson County Community College
High School Diploma -
University Academy Charter High School