Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hanen Elayyan

Woodland Park,NJ

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

10
10
years of professional experience

Work History

Store Manager

Esilor-Luxottica
04.2014 - 10.2023
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

Bachelor of Science - Biology

Rutgers University
Camden, NJ
05.2025

Skills

  • Supply Ordering
  • Report Generation
  • POS Systems
  • Personnel Development
  • Retail Inventory Management
  • Operations Management
  • Employee Training
  • Risk Management
  • Team Development
  • Talent Recruitment
  • Partnership Building
  • Customer Service Management
  • Multitasking and Organization
  • Team Leadership and Coaching
  • Friendly and Positive
  • Leadership Development

Languages

arabic
Professional Working

Timeline

Store Manager

Esilor-Luxottica
04.2014 - 10.2023

Bachelor of Science - Biology

Rutgers University

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Hanen Elayyan