Debbie Hanesworth
Overland Park,KS
Summary
Project coordination professional with history of ensuring projects are met through effective planning and organization. Known for strong collaboration and adaptability in dynamic environments. Skilled in coordinating resources and maintaining project documentation.
Diligent project administrator with proven track record in managing project guidelines and ensuring seamless communication across teams. Facilitated successful completion of multiple projects by streamlining administrative processes and improving documentation accuracy. Demonstrated proficiency in project coordination and stakeholder management.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Service Project Administrator
Trane Technologies
09.2021 - Current
- Plans and reviews assigned projects, establishes schedules and project parameters and sets procedures to accomplish system goals.
- Sets-up service agreements in system application based on transition documents. Establishes and measures internal service process and associated compliance.
- Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
- Connect and communicates with customers and their representatives, including building owners, mechanical contractors, other trades, subcontractors, and field support staff.
- Schedule and participate in internal project team meetings to ensure accurate transfer of information.
- Validates cost to date and reconciles project data in business system.
- Reconciliation of purchase order discrepancies to support the Service fulfillment process.
- Reviews billing backlog and coordinates/communicates with Project Managers, HVAC Field Technicians, customers, and Trane claims as necessary to resolve obstacles.
Service Project Administrator
Trane Technologies
09.2020 - 09.2021
- Supported and back up the Midwest region-Kansas City, Oklahoma, Tulsa, Nebraska, and Wichita.
- Daily responsibilities included running daily reports for allocating pcard transactions for service technicians, processing new costs for service jobs, preparing doc ID’s to be invoiced, ordering configured equipment, creating purchase orders for vendors and sub-contractors, filing claims, managing recurring rental equipment, filing 3rd party invoices for payment, and all other duties asked.
Ba-sys Processing
03.2019 - 08.2020
- Coding and wiping of data software that provided integrated payment solutions for businesses, banks and software developments focusing on simplifying payment operations for credit/debit processing, virtual terminals, and e-commerce.
- Responsible for mailing out new equipment to customers.
- Coordinate and provide tier 1 training for new customers to set up and utilize purchases or rented technologies.
- Cleaned and organized warehouse on premises for returned equipment to be recycled either in house or disposed of properly of equipment that could no longer be utilized. (This happened after covid hit and individuals were just starting to go back into the office).
- Contracting company is no longer in business
Project Coordinator (SPOC)
Century Link aka Lumen Technology
03.2017 - 10.2018
- Coordinate and track the life cycle of retail orders to ensure compliance and completion within the agreed SLA.
- Work with all levels of sales, ISP/OSP engineering, 3rd party engineering firms/vendors, real estate, finance, CPA’s, project managers and customers in two of the fastest growing markets of the business.
- Schedule and coordinate all site surveys for the states of Minnesota and Iowa with clear and concise dates, times, and any special requirements that may be needed to mandate successful results.
- Certify site survey results are properly documented and databased appropriately. Create projects and tasks within the projects for the engineers to complete builds.
- Works with the post-sale SPOCs for proper hand off. Back up to team members when needed.
- Serve as training lead for the user community on new processes to safeguard smooth route flow while helping to automate the presale site survey process.
- Respond to all inquiries and manage data exchange utilizing MS Office Suite.
- Technology Delivery Facilitator-Use critical thinking and effective communication as a liaison between engineering, sales, planning, provisioning and the customer to deliver the best technology solution for each customer.
- Change Agent/Change Maker- Dynamic flexibility to adapt, pivot and problem solve at each process turn- quick to assimilate and creatively problem solve.
- Teamwork Champion-Superior collaborator, respecting and valuing diversity of thoughts and ideas of others, holding myself accountable and always committed to the team’s successes.
- Customer Service Advocate-Provide the critical attention to detail that keeps the customer experience in the forefront internally and externally.
- MOUNTAIN, LTD.
- Contract MOUNTAIN, LTD.
- Contract
Project Coordinator
Ericsson
10.2014 - 10.2016
- Accountable for coordinating and managing trunk group migration projects, plus facilitating traffic migration calls with Ericsson for one of their biggest clients that included working with multiple LEC's, Ericsson network groups, and the client to achieve successful conversions.
- Assuring processes are documented and met for correct scheduling to guarantee proper execution of software upgrades for multiple technologies, including Ericsson, ALU, Nokia, and Samsung.
- Supported multiple project managers with multiple software upgrades, while following the process guidelines, including creating trouble tickets that may arise in order to successfully complete all projects within an upgrade.
- Maintained reporting needs at project, program, or portfolio levels.
- Assisted in project/program management deliverables.
- Tracked milestone deliverables, management of subproject within a larger scale project, drive standardization through utilization of existing tools and processes, execute on Ways of Working to increase PMO process compliance.
- Developed and maintained process and procedure documentation. Assisted in share point development and updates. Generated multiple reports, defined exceptions, to drive streamlining.
- 4G Project People
- Contract4G Project People
- Contract
Education
No Degree - GE Requirements
Johnson County Community College
Overland Park, KSSkills
- Scheduling and planning
- Documentation management
- Project reporting
- Compliance management
- Training
- Customer Service
- Project coordinating
- Organization
- Communication
- Budget tracking
- Technical (software profiency)
Timeline
Service Project Administrator
Trane Technologies
09.2021 - Current
Service Project Administrator
Trane Technologies
09.2020 - 09.2021
Ba-sys Processing
03.2019 - 08.2020
Project Coordinator (SPOC)
Century Link aka Lumen Technology
03.2017 - 10.2018
Project Coordinator
Ericsson
10.2014 - 10.2016
No Degree - GE Requirements
Johnson County Community College