HANG NGOC THI VO
Westminster,CA
Summary
-Seasoned collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
-Organized and dependable candidate successfully managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
-Highly motivated and goal-driven Financial Analyst skilled in collecting, monitoring, and studying data to analyze financial status and recommend business strategy. Experienced in qualitative and quantitative analysis, contract management, and forecasting. Tech-savvy in the use of spreadsheets, accounting, and financial management software.
Overview
6
6
years of professional experience
Work History
Customer Care Agent (part Time Job)
Hope Spa And Nail
08.2023 - Current
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
Professional expertise support specialists
VIETNAM PROSPERITY JOINT STOCK COMMERCIAL BANK (VPBANK)
03.2021 - 11.2021
- Taking ownership to complete necessary research and customer follow-up or directing the customer to the appropriate department for resolution
- Answer questions from bank headquarters to local branch banks about system operation
- Developing and operating a car loan product through a mobile app called Race app, connecting customers who need a loan to buy a car in showrooms with banks
- Support drafting documents for branch banks and make appointments for customers to sign documents at the bank
- KYC and check the legality and legitimacy of borrower information
- Listening to customers and establishing their needs to offer relevant products, services, and solutions.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Sale and marketing staff
HAM HOA LIMITED COMPANY (HAM HOA Co., Ltd is a water purification company)
03.2020 - 03.2021
- Provided customer services combining maintaining customer relationships, responding to questions, and advising for suitable products
- Determined the needs of clients to develop the marketing campaign
- Wrote content marketing for the Facebook page and website company
- Responsible for achieving individual performance expectations based on monthly sales
- Listening to customers and establishing their needs to offer relevant products, services, and solutions
- Bring the association's products to participate in international water purification industry exhibitions
- Introduce company products to domestic and international customers.
- Maintained a complete database of files, contacts, and project materials.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
Credit appraisal officer ( Team leader )
OLAVA FINANCE COMPANY
04.2018 - 01.2020
- Appraise borrower information by calling customers and comparing and clarifying information and documents provided by appraisal skills
- Assess and analyze situations to identify risks and make final decisions
- Support and assign tasks to team members, communicate work instructions from superiors
- Approve customer's loan
- Timely identification of credit and fraud risks, taking measures to eliminate the corresponding risks.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
Education
MBA - Business Statistics
Westcliff University
Irvine, CA06.2024
Degree of Bachelor - Finance
Academic of Finance
Ha Noi, Viet Nam07.2018
Skills
- Data Entry
- Billing Coordination
- Database Research
- Customer Relationship Management
- Data Modeling
- Process Improvement
Timeline
Customer Care Agent (part Time Job)
Hope Spa And Nail
08.2023 - Current
Professional expertise support specialists
VIETNAM PROSPERITY JOINT STOCK COMMERCIAL BANK (VPBANK)
03.2021 - 11.2021
Sale and marketing staff
HAM HOA LIMITED COMPANY (HAM HOA Co., Ltd is a water purification company)
03.2020 - 03.2021
Credit appraisal officer ( Team leader )
OLAVA FINANCE COMPANY
04.2018 - 01.2020
MBA - Business Statistics
Westcliff University
Degree of Bachelor - Finance
Academic of Finance
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