Latrena Wright
Shawnee,Kansas
Summary
Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
6
6
years of professional experience
Work History
Part Time Customer Care Specialist
Berlin Wheeler
02.2022 - 08.2023
- Eectively processes inbound calls by verifying basic demographic information and initiates the request for medical transportation
- Provides quality service by reviewing customers account status and taking appropriate action
- Ensures customer service satisfaction by answering calls and rapidly responding to inquiries or requests while maintaining service-oriented, Friendly and empathetic demeanor.
Part Time Customer Care Specialist
Katon Direct
04.2017 - 12.2021
- Finding specialists to add to the needs of the company
- Search for potential hires for dierent job types
- Create candidate engagement and enhance candidate experience
- Taking incoming calls using computers and headsets in a work from home call center setting.
Education
Computerized Accounting -
Concorde Career Institute
Kansas City, Missouri09.1995
Skills
- Payment Processing
- Quality Assurance
- [Product or Service] support
- Inbound Customer Service
- Complaint Handling
- Call center experience
- Customer Service
- Appointment Scheduling
- Billing coordination
- Data Entry
- Order Processing
- First Call resolution
- LiveChat Messaging
Personal Information
Title: Part Time Customer Care Specialist
Timeline
Part Time Customer Care Specialist
Berlin Wheeler
02.2022 - 08.2023
Part Time Customer Care Specialist
Katon Direct
04.2017 - 12.2021
Computerized Accounting -
Concorde Career Institute
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