CASSANDRA B. KLEIN
East Hanover,NJ
Summary
Customer Care Specialist - Crown Veterinary Specialists
Property Manager- J.T. Webber Properties, LLC.
Overnight Store Manager- Shoprite of Hunterdon County
Date/ Order Entry Clerk- Oticon
Security Account Manager- Securitas Security Services Administrative/HR Assistant - Securitas Security Services Corrections Officer -Morris County Sheriff's Department Emergency Dispatcher- Morris County Division of Public Safety Security Officer - Securitas Security Services Front Desk Clerk- Hyatt House
Overview
9
9
years of professional experience
Work History
Customer Care Specialist (Part-time)
Crown Veterinary Specialists
11.2023 - Current
- Took ownership of customers issues to follow problems through to resolution.
- Verified accuracy of customer account information and updated when necessary.
- Works directly with customers accounts and billing directly through Instinct software for veterinary services and other scheduling software such as Vetspire.
- Promoting and expanding business relations via external seminars and group outings
- Handling 24 hour emergency care
- Working directly with veterinary specialists to optimize care for patients and their owners
Property Manager (per Diem)
J.T. Webber Properties, LLC.
01.2018 - Current
- Assist in family-owned business with standard property management duties
- Perform inspections on a yearly or as-needed basis
- File and acquire for misc. permits as-needed through various town departments and officials
- Produce lease agreements/ contracts
- Assist in general maintenance and upkeep of grounds and buildings internally and externally
- Conduct various administrative duties such as account maintenance, record keeping and filing,
Overnight Store Manager
Shoprite of Hunterdon County
09.2021 - 08.2023
- Oversee all staff in all departments and overnight production
- Process daily orders for the store
- Receive all deliveries for all departments nightly
- Ensuring compliance with all Quality Assurance (Q.A.) and safety standards
- Knowledge of emergency protocols and deployment of such when required
- Open and/or close the store along with assisting customers dependent on shift hours
- Enforcing store policies, procedures standards and issuing any corrective actions when needed
- Maintain inventory throughout the year
- Basic knowledge of business and productions for the store and the co-op.
Data Entry Clerk (seasonal/part-time)
Oticon
08.2020 - 09.2021
- Place large, individualized orders for multiple accounts
- Worked alongside sales team to procure new accounts and maintain existing accounts
- Communicated with customers to answer questions and perform account maintenance.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Liaised with suppliers and vendors for prompt delivery of orders.
Security Account Manager
Securitas Security Services
09.2019 - 09.2021
- Direct security operations and events at MERCK's Madison, NJ location
- Maintain Card Access system (OnGuard) for Madison Location
- On-site badge processing and distribution for both Madison campus employees and associated contractors
- Responsible for verifying and authorizing building access for all employees, contractors and visitors
- Maintain company expectations by site evaluations, service quality, inspections, and correction action
- Coordinator for employee orientation, training and development
- Communicate and coordinate with line management regarding scheduling, staffing, equipment, record keeping and related matters, to ensure smooth delivery of services
- Scheduling and staffing adjustments as needed to meet client requirements
- Maintain a positive and professional site environment to ensure staff members understand and comply with applicable laws, regulations, policies and procedures
- Provide input to company initiatives by promptly assisting line management in the resolution of legal, financial, human resources, and administrative issues
- Experience with security systems of card access, alarm monitoring, CCTV cameras, badging system, pedestrian entrances and surveillance techniques.
Administrative/H.R. Assistant
Securitas Security Services
12.2018 - 09.2019
- Worked closely with all Branch staff which consisted of: District Manager, H.R
- Specialist and the Field Operations Team for the Cedar Knolls Branch
- Conducted and involved with standard H.R duties as recruitment, hiring, discipline and termination
- Coordinated new hire onboarding & orientation training
- Responsible for ordering and maintaining inventory of all uniforms for branch
- Maintained and updated the Hiring Management System (HMS)
- Knowledge of multiple employment platforms for resumes and applications
- Scheduled interviews for prospective new employees and coordinated with both District Manager and H.R
- Specialist
- Creating new employee personnel files and updating existing employee files
- Maintaining Master Data System
- Knowledge of Kronos and Cadient Talent management platforms
- Knowledge of company provided benefits and advancement opportunities
- Standard knowledge of NJDOL.
Correctional Officer
Morris County Sheriff's Department
08.2016 - 12.2018
- Supervised and maintained accountability of all inmates under my control
- Completed intake forms, fingerprints and photographs of all newly admitted inmates
- Maintained and updated criminal records and files
- Ensured that all charges were satisfied prior to any prisoner being released/transferred from custody
- Supervised a direct supervision housing unit where I not only maintained all necessary inmate counts, but also tended to the needs and requests of inmates such as, but not limited to: medical, dietary and coordination of any other personal requests and working with the facility support staff
- Completed reports on an as needed basis
- Responded to all emergency situations.
911 Emergency Dispatcher
Morris County Division of Public Safety
01.2016 - 08.2016
- Answering 9-1-1 police, fire and EMS emergency and non-emergency telephone calls
- Dispatching police, fire and emergency service personnel and equipment according to standard operating procedures
- Maintain, receive and record necessary information from radio communications
- Monitor radio talk groups and multiple lines for all communications
- Used computer terminals to access various law enforcement systems, including CJIS and NCIC.
Security Officer
Securitas Security Services
06.2015 - 12.2015
- Conduct interior physical security tours to ensure the client's property was secure and identify any abnormalities or emergent situations
- Completed daily activity reports (DAR)
- Maintain access control to the building a per client policies and procedures
- Monitor all fire alarm systems
- Maintained surveillance via the CCTV and intercom system
- Maintain activities at client's site, providing for the security and safety of client's property and personnel
- Conduct exterior parking lot patrols.
Reservation Clerk/Night Auditor
Hyatt House
10.2014 - 12.2015
- Greeted and registered guests and assisted in room assignments
- Assisted guests with general services such as check-in, check-out, billing and other general queries
- Balanced accounts and managed restaurant credit card accounts
- Prepared housekeeping and other reports
- Represented the hotel in regard to guest complaints and situations that require immediate attention
- Ensured transportation of guest to and from the hotel and manage their luggage
- Ability to handle guest check-ins and check-outs efficiently
- Monitored the hotel for security issues and notified local police for assistance when needed.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ05.2024
Associate of Science - Liberal Arts And Sciences
County College of Morris
Randolph Township, NJ05.2015
Associate of Science - Business Administration And Management
County College of Morris
Randolph Township, NJ05.2015
High School Diploma -
Belvidere High School
Belvidere, NJ06.2011
Skills
- Payment Processing
- Quality Assurance
- Billing Coordination
- Data Entry
- Customer Relations
- Calm and Professional Under Pressure
Affiliations
- Police Benevolent Association 298
- Fraternal Order of Police 137
Certifications Training
- Security Officers Registration Act (SORA) (current)
- Suicide Awareness
- De-escalation Training for those with special needs
- Dispatching Certifications: Emergency Fire Dispatch (EFD), Emergency Police Dispatch (EPD), Emergency Medical Dispatch (EMD), Emergency Telecommunicator Certification (ETC)
- CPR/AED Certified (current)
- FEMA Emergency Management Institute Certificates: Introduction to Incident Command System National Response Framework, National Incident Management (NIMS)
- New Jersey Licensed Notary Public
- Workplace Violence Training
Timeline
Customer Care Specialist (Part-time)
Crown Veterinary Specialists
11.2023 - Current
Overnight Store Manager
Shoprite of Hunterdon County
09.2021 - 08.2023
Data Entry Clerk (seasonal/part-time)
Oticon
08.2020 - 09.2021
Security Account Manager
Securitas Security Services
09.2019 - 09.2021
Administrative/H.R. Assistant
Securitas Security Services
12.2018 - 09.2019
Property Manager (per Diem)
J.T. Webber Properties, LLC.
01.2018 - Current
Correctional Officer
Morris County Sheriff's Department
08.2016 - 12.2018
911 Emergency Dispatcher
Morris County Division of Public Safety
01.2016 - 08.2016
Security Officer
Securitas Security Services
06.2015 - 12.2015
Reservation Clerk/Night Auditor
Hyatt House
10.2014 - 12.2015
Bachelor of Science - Business Administration And Management
University of Phoenix
Associate of Science - Liberal Arts And Sciences
County College of Morris
Associate of Science - Business Administration And Management
County College of Morris
High School Diploma -
Belvidere High School
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