Hanh Phan
Kent
Summary
Quality Assurance Engineer with 25 years of experience in software quality assurance and enterprise application testing. Expertise in test planning, requirements validation, manual and automated testing, and defect management. Proven track record of enhancing mission-critical logistics and accounting applications throughout the software development lifecycle.
Overview
26
26
years of professional experience
Work History
Software Quality Assurance Engineer III
Expeditors International of WA
Federal Way
07.2014 - 06.2026
- Design comprehensive test strategies, test plans, and detailed test cases for software applications.
- Collaborate with business analysts, developers and stakeholders to validate functional and technical requirements.
- Investigate, reproduce and analyze production issues to identify root causes and verify solutions.
- Create Gherkin feature files to support automated tests.
- Perform risk assessments to prioritize testing effort and improve release quality.
- Partner with cross-functional teams to ensure seamless integration between enterprise applications.
- Deliver high-quality testing results that support successful software releases and minimize production issues.
Support Specialist - EXPORT and EIFA
Expeditors International of WA
Seattle
10.2000 - 07.2014
- Provided worldwide technical support for our enterprise applications: EXPORT and EIFA (Expeditors International Financial Accounting).
- Diagnosed and resolved application issues, ensuring high customer satisfaction through timely support.
- Executed SQL queries to troubleshoot and resolve production issues, minimizing downtime for users.
- Installed application updates and supported software deployments, enhancing system performance and user experience.
- Functioned as the primary liaison between users and developers to align needs with solutions.
Education
Bachelor of Arts - Management Information Systems
Gonzaga University
Spokane, WA06-2000
Skills
- Manual and automated testing
- Functional and regression testing
- Test strategy design
- Defect tracking and management
- Integration and risk assessment
- Continuous integration practices
- Azure DevOps and GitLab
- Jenkins automation tools
- SQL database visualization
- Kafka messaging and Bugzilla
- Understanding Java and COBOL
- Scaled Agile methodology
- Cross-functional collaboration
- Analytical skills
- Attention to detail
- Effective communication
- Presentation skills
- Training and mentoring
Languages
Vietnamese
Full Professional
Timeline
Software Quality Assurance Engineer III
Expeditors International of WA
07.2014 - 06.2026
Support Specialist - EXPORT and EIFA
Expeditors International of WA
10.2000 - 07.2014
Bachelor of Arts - Management Information Systems
Gonzaga University