HANI KHALID
Minneapolis,MN
Overview
5
5
years of professional experience
Work History
Data & Systems Analyst
Beacon Strategies
Minneapolis, MN
09.2024 - 11.2025
- Designed and implemented SQL dashboards to provide actionable insights into provider and client data.
- Supported onboarding processes for users to internal data systems, ensuring robust database security measures.
- Facilitated development of comprehensive test plans for system upgrades prior to deployment.
- Developed scripts to automate data manipulation processes, reducing workload by 35%.
IT Support Specialist
Sun Country Airlines
Richfield, MN
06.2023 - 06.2024
- Responded to helpdesk tickets from HQ staff, pilots, and flight crews, troubleshooting laptops, desktops, and mobile devices.
- Streamlined IT incident resolution via ITSM, reducing ticket resolution time by 15%.
- Conducted asset inventory and device enrollment across teams.
- Delivered tech trainings and onboarding sessions to new hires across IT and operations.
- Provided technical support for hardware and software issues across all departments.
Change Management Intern
Medtronic
Mounds View, MN
09.2020 - 09.2021
- Supported Agile/Scrum-based IT system rollouts and stakeholder communication.
- Produced executive summaries and project documentation used by 1,000+ employees.
- Helped coordinate change management deliverables, ensuring smooth transitions.
- Met deadlines while maintaining high-quality deliverables.
Education
Bachelor of Arts (B.A.) - COMPUTER SCIENCE, UX Design, AND SOCIOLOGY
University of Minnesota
Minneapolis, MNSkills
- SQL
- Python
- R
- Java
- ETL Development
- Data Visualization (Tableau, Power BI, Excel)
- IT Systems Support
- Database Management
- Agile / Scrum
- Change Management
Timeline
Data & Systems Analyst
Beacon Strategies
09.2024 - 11.2025
IT Support Specialist
Sun Country Airlines
06.2023 - 06.2024
Change Management Intern
Medtronic
09.2020 - 09.2021
Bachelor of Arts (B.A.) - COMPUTER SCIENCE, UX Design, AND SOCIOLOGY
University of Minnesota