Hani Sbeih
Bowie,MD
Summary
Focused Concierge, customer service with over 30 years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
12
12
years of professional experience
Work History
Customer Service Supervisor
Toyota Service
Bowie, MD
02.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
Owner
Kabob House
Edgewater, MD
04.2012 - 09.2019
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Created marketing campaigns to attract new customers.
- Reviewed legal documents related to business operations.
- Developed policies and procedures for the organization.
Skills
- Positive and Constructive Feedback
- Problem-Solving
- Performance Evaluations
- Workflow Management
- Team Building and Leadership
- Complaint resolution
Languages
English
Full Professional
Spanish
Limited
Timeline
Customer Service Supervisor
Toyota Service
02.2021 - Current
Owner
Kabob House
04.2012 - 09.2019
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