Hanifa Surour
Houston,TX
Summary
Dynamic Senior Project Manager with 10 years of experience in ServiceNow implementation and Agile methodologies. Demonstrated a 35% reduction in ticket resolution time while maintaining a 95% on-time project completion rate. Notable for exceptional stakeholder engagement and effective team leadership, consistently delivering projects within scope and budget. Committed to operational excellence through innovative problem-solving and strategic planning.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Project Manager
Walgreens
04.2020 - Current
- Led comprehensive ServiceNow implementation project, streamlining IT service management processes and reducing ticket resolution time by 35%
- Developed and executed detailed project plans encompassing scope, timelines, resource allocation, and budget management for enterprise-wide digital transformation initiatives
- Implemented Agile and Waterfall methodologies to optimize project delivery, achieving 95% on-time project completion rate
- Proactively identified and mitigated project risks, creating robust mitigation strategies that prevented potential budget overruns and timeline delays
- Fostered strong client relationships, maintaining a 98% stakeholder satisfaction rating through transparent communication and consistent deliverables
- Integrated ITIL best practices into ServiceNow implementation, enhancing overall IT infrastructure and operational efficiency
- Managed end-to-end system migrations and complex integrations, ensuring minimal disruption to business operations
Project Manager
UT Southwestern Medical Center
07.2017 - 03.2020
- Orchestrated multiple IT service management projects, focusing on process optimization and technological integration
- Coordinated cross-functional teams to successfully implement technology solutions aligned with organizational strategic goals
- Developed comprehensive project documentation, including detailed requirements gathering and stakeholder communication plans
- Utilized advanced risk management techniques to identify and address potential project challenges proactively
- Implemented scalable project management frameworks that improved team productivity and project outcomes
- Conducted thorough quality assurance reviews to ensure all project deliverables met stringent industry standards
- Mentored junior project management team members, promoting best practices and professional development
IT Project Coordinator
PNC Bank
New York
10.2015 - 07.2017
- Supported large-scale IT infrastructure projects with a focus on service management and technological integration
- Assisted in developing project plans and tracking progress across multiple concurrent initiatives
- Collaborated with senior management to align IT projects with broader business strategy
- Contributed to the implementation of process improvement methodologies
- Maintained detailed project documentation and status reports
- Supported team communication and coordination efforts
- Participated in risk assessment and mitigation planning
Junior Project Analyst
21st Century Fox
Atlanta
02.2015 - 03.2017
- Supported project management teams in executing complex multimedia technology projects
- Assisted in developing project timelines and tracking deliverables
- Contributed to stakeholder communication and reporting processes
- Participated in project status meetings and documentation
- Supported team coordination and resource allocation efforts
- Helped implement preliminary project management tools and techniques
- Gained foundational experience in cross-functional project collaboration
Education
Bachelor of Science - Business Administration
South New Hampshire University
06.2014
Skills
- ServiceNow Implementation
- Project Management
- Agile Methodologies
- Waterfall Methodology
- ITIL Processes
- Risk Management
- Stakeholder Communication
- IT Service Management
- System Migrations
- Software Integrations
- Team Leadership
Certification
- Certified Project Management professional (PMP)-Project Management Inst.
- Certified Scrum Master (CSM)- Udemy Certification Course
- ServiceNow Certified
- ITIL Foundation
Timeline
Senior Project Manager
Walgreens
04.2020 - Current
Project Manager
UT Southwestern Medical Center
07.2017 - 03.2020
IT Project Coordinator
PNC Bank
10.2015 - 07.2017
Junior Project Analyst
21st Century Fox
02.2015 - 03.2017
Bachelor of Science - Business Administration
South New Hampshire University
Similar Profiles
Abigail BradenAbigail Braden
Store Manager at WalgreensStore Manager at Walgreens
Joseph MarkarianJoseph Markarian
Emerging Store Manager at WalgreensEmerging Store Manager at Walgreens
Claire ZookskiClaire Zookski
Manager, IM Process Enablement at WalgreensManager, IM Process Enablement at Walgreens
Ariana HidalgoAriana Hidalgo
Shift Lead Manager at WalgreensShift Lead Manager at Walgreens
SHARON GUERREROSHARON GUERRERO
Logistics Specialist at Army National GuardLogistics Specialist at Army National Guard