Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hanifa Surour

Houston,Texas

Summary

Senior Project Manager with over 8 years of experience in managing complex Microsoft Cloud environments, including Azure and Microsoft 365. Proven track record in leading PMO teams through digital transformations while ensuring accountability and collaboration. Successfully managed multimillion-dollar project portfolios using agile and waterfall methodologies, with a focus on continuous improvement. Recognized for excellence in stakeholder management and resource optimization within Microsoft partner ecosystems.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Project Manager & Team Lead

Walgreens
04.2020 - Current
  • Executed $25M Microsoft Cloud transformation portfolio, managing 15 project managers across Azure migration, Microsoft 365 deployment, and Dynamics 365 implementation for 9,500 locations.
  • Orchestrated ERP migration to SAP S/4 HANA with integrated Microsoft Azure backend, enhancing data processing efficiency by 20% and reducing operational costs by 30% within 18 months.
  • Established PMO governance framework using Azure DevOps and Microsoft Project, increasing project delivery success rate from 73% to 95% organization-wide.
  • Managed strategic Microsoft partner relationships valued at $12M annually, ensuring optimal licensing, support, and technical guidance for enterprise deployments.
  • Implemented Power BI analytics dashboards for executive reporting, achieving real-time KPI tracking across 40+ projects and reducing reporting cycle time by 60%.
  • Developed risk management protocols through ServiceNow PPM, identifying and mitigating over 85 project risks, ensuring zero critical failures during tenure.
  • Facilitated monthly PMO steering committee meetings with C-level executives, presenting portfolio status and strategic alignment assessments for informed decision-making.

Project Manager - Microsoft Cloud Solutions

UT Southwestern Medical Center
07.2017 - 03.2020
  • Directed deployment of Microsoft Teams and Azure-based telemedicine platform for Clinical Research Department, enhancing patient outcomes by 35%.
  • Orchestrated migration to Microsoft 365 and SharePoint Online for over 12,000 users, achieving 99.9% uptime and HIPAA compliance certification.
  • Managed Azure infrastructure projects valued at $15M, utilizing Azure Resource Manager and PowerShell automation for scalable cloud environments.
  • Implemented agile project management practices with Azure DevOps, increasing team productivity by 40% and reducing delivery timelines by 25%.
  • Established testing frameworks in ServiceNow for Microsoft cloud solutions, achieving 98% first-pass success rate in user acceptance testing.
  • Coordinated with Microsoft partners to optimize licensing agreements, resulting in $2.3M cost savings across Office 365, Azure, and Dynamics 365 platforms.
  • Developed project documentation and tactical roadmaps in Azure DevOps, maintaining traceability across 25+ concurrent initiatives.
  • Led integration of third-party healthcare systems with Microsoft Graph API, ensuring 100% interoperability compliance with industry standards.

Business Analyst - Digital Banking Platform

PNC Bank
New York
10.2015 - 07.2017
  • Championed enhancement of Microsoft cloud-based digital banking platform, increasing customer engagement by 25% and digital adoption rates by 40%.
  • Utilized ServiceNow PPM and Microsoft Project to manage stakeholder requirements for Azure-hosted microservices, improving project transparency by 60% through comprehensive dashboards.
  • Facilitated agile methodology adoption with Microsoft DevOps tools, reducing feature delivery timelines by 30% and achieving 95% stakeholder satisfaction across 15 sprint cycles.
  • Conducted user acceptance testing for Microsoft-integrated banking features, gathering feedback from over 500 beta testers and achieving a 98% usability score.
  • Generated weekly executive reports with Power BI and Microsoft Excel, analyzing performance trends that informed strategic decisions for $50M digital transformation initiative.
  • Collaborated with Microsoft consulting partners to integrate Azure Active Directory with banking security protocols, ensuring compliance with financial regulations.
  • Managed client-facing rollout of Microsoft-powered features, training over 10,000 customers and resulting in a 92% adoption rate and 15% increase in customer satisfaction scores.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
06.2014

Skills

  • Microsoft Azure
  • Microsoft 365
  • Dynamics 365
  • Azure DevOps
  • Microsoft Teams
  • SharePoint Online
  • Power Platform
  • Power BI
  • Azure Active Directory
  • Microsoft Project
  • Azure Cloud Migration
  • Hybrid Cloud
  • Office 365 Migration
  • Exchange Online
  • Microsoft Intune
  • Azure Security
  • Project Portfolio Management
  • Risk Management
  • Budget Management
  • Resource Allocation
  • KPI Reporting
  • Performance Management
  • Stakeholder Management
  • Change Management
  • Project Auditing
  • Continuous Improvement
  • Strategic Planning
  • ServiceNow
  • Jira
  • Confluence

Certification

  • Project Management Professional (PMP), PMI
  • Certified Business Analyst Professional (CBAP)
  • Professional Scrum Master (PSM I)
  • SAFe 6.0 Release Train Engineer (RTE)
  • SAFe 6.0 Scrum/Kanban Master (SSM)
  • Microsoft Azure Fundamentals (AZ-900)
  • Microsoft 365 Fundamentals (MS-900)
  • SAP Certified Application Associate

Timeline

Senior Project Manager & Team Lead

Walgreens
04.2020 - Current

Project Manager - Microsoft Cloud Solutions

UT Southwestern Medical Center
07.2017 - 03.2020

Business Analyst - Digital Banking Platform

PNC Bank
10.2015 - 07.2017

Bachelor of Science - Business Administration

Southern New Hampshire University

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