Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Timeline
Generic

Hanish Masani

The Colony,TX

Summary

Tulsi Grocers Manager with 3+ years of experience in team leadership, customer service, and digital marketing. Drove a 40% increase in customer engagement through innovative digital campaigns, and improved operational efficiency by 20% by implementing inventory management strategies. Recognized for leadership potential; promoted to Manager after 3 years as Marketing Assistant. Currently pursuing a BS in Technical Management Sales and Marketing at DeVry University, expected graduation in 2026.

Overview

9
9
years of professional experience

Work History

Manager

Tulsi Grocers
Wylie, TX
03.2021 - 10.2024
  • Managed day to day store operations, including budgeting, team scheduling, and inventory oversight
  • Lowered product return rates by 22% through comprehensive staff training on product knowledge, delivering hands-on support resulting in fewer customer service escalations and higher retention.
  • Led staff training to enhance customer service standards and streamline communication between employees and leadership
  • Maintained a strong focus on community relations and customer retention through personalized service

Marketing Assistant

Color Image
Chicago, IL
06.2015 - 03.2018
  • Executed social media and print campaigns to grow brand visibility and customer engagement
  • Decreased errors in marketing materials and improved the team's efficiency by ensuring accurate content, reducing the need for corrections by 16% and editing 10+ marketing materials each week.
  • Revamped client communication workflows, implementing a streamlined system that improved response times, resulting in a 25% increase in positive client feedback and maintained a 99% satisfaction rate.

Education

BS Technical Management - Sales And Marketing

DeVry University
Chicago, IL
04-2026

Associate of Applied Science - Business

Collin College
Frisco, TX
05-2020

Skills

Digital marketing skills: social media marketing, SEO optimization, content strategy development, email campaign management, inventory management

Techniques: stock control systems implementation, demand forecasting methods, customer service

Strategies: CRM software utilization (Salesforce), customer feedback analysis,

Leadership skills: staff development programs design and implementation

Affiliations

  • Wrestling-1st in District
  • Powerlifting-3rd in District

Websites

Timeline

Manager

Tulsi Grocers
03.2021 - 10.2024

Marketing Assistant

Color Image
06.2015 - 03.2018

BS Technical Management - Sales And Marketing

DeVry University

Associate of Applied Science - Business

Collin College

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Hanish Masani