Hank Arens
Pearland,TX
Summary
Motivated Catastrophe Insurance Adjuster specializing in personal, property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable.
Overview
10
10
years of professional experience
Work History
Catastrophe Insurance Adjuster - Property & Auto
Pilot Catastrophe Services
1055 Hillcrest Rd # B1, Mobile, AL 36695
10.2019 - Current
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Followed up with insured individuals regarding premium and deductibles payments.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Researched claims and incident information to deliver solutions and resolve problems.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Resolved complex, severe exposure claims using high service oriented file handling.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
Catastrophe Insurance Adjuster - Property
E.A. Renfroe & Company Inc
1800 International Park Dr Suite 250, Birmingham,
06.2020 - 12.2020
- Prepared summaries of damage, payments, and policy coverage.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Resolved complex, severe exposure claims using high service oriented file handling.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Documented all investigation activity and presented reports to management.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
Project Coordinator
Kabel Construction LLC
1733 CR 6479, Dayton, TX 77535
01.2013 - 01.2019
- Inspected buildings to inspect for water damage, worn out flashing and other signs of roof damage.
- Attended professional development classes to keep up with new roofing technology.
- Assessed roofs for signs of damage or wear and tear after storms.
- Inspected roofs and identified deficiencies for repair cost estimation.
- Followed manufacturer instructions and specifications to perform proper installation.
- Cleaned up work areas upon completion of projects.
- Conducted regular inspections and troubleshot building roofing systems for commercial and residential customers.
- Corrected improper drainage and ventilation problems.
- Expanded knowledge of roofing materials, techniques, and cost effectiveness.
- Supervised apprentices and helpers, offering feedback and boosting skills.
- Inspected problem roofs to determine best repair procedures.
Education
Associate of Arts - General
College of The Mainland
Texas City, TXSkills
- Claims File Management Processes
- Creating Estimates
- Property Adjusting
- Field Investigations
- Property Claims
- Xactimate Specialist (Level 1 Certified)
- Microsoft Word
- Microsoft Teams
- One Note
- Hail and Wind Damage Assessment
Timeline
Catastrophe Insurance Adjuster - Property
E.A. Renfroe & Company Inc
06.2020 - 12.2020
Catastrophe Insurance Adjuster - Property & Auto
Pilot Catastrophe Services
10.2019 - Current
Project Coordinator
Kabel Construction LLC
01.2013 - 01.2019
Associate of Arts - General
College of The Mainland