Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Hank Collins

Burlington

Summary

Dynamic Restaurant Floor and Bar Manager at Santiago’s Cuban Cuisine, skilled in customer engagement, cocktail curation and event coordination. Successfully revamped cocktail menus and fostered a positive team culture, enhancing guest relations and driving sales through innovative promotions. Proven leader with strong interpersonal skills and a high attention to detail, dedicated to creating memorable experiences and retaining top talent.

Overview

7
7
years of professional experience

Work History

Restaurant Floor Manager, Bar Manager

Santiago’s Cuban Cuisine
Burlington
01.2024 - Current
  • Created and implemented new systems to ensure a clean and efficient bar.
  • Reworked out of date cocktail menus with a specific attention to Cuban culture and heritage associated with the aforementioned business
  • Maintained a positive culture behind the bar, encouraging others to learn and care about the craft.
  • Established a working relationship with vendors to ensure Liquor, Beer, and Wine procurement on a regular basis.
  • Created and successfully implemented special cocktail menus for private events.
  • Trained and DLC certified staff.
  • Organized special drink promotions to bolster sales.
  • Regularly presented as a point of contact for questions, concerns or complaints during service.
  • Took on many administrative tasks concerning Liquor Licensing, Staffing, and hiring.
  • Organized All-Hands meeting to educate staff on products we carried and how to effectively and naturally create sales.
  • Established a consistency of regulars because of service and quality of beverages offered.

Valet

UVMMC
Burlington
01.2023 - 01.2024
  • Provided great customer service for those in need.
  • Was promoted to a leadership position within the team.
  • Consistently assisted clients with mobility- related needs.
  • Was an opener - in by 5:30 am for an entire year.
  • Managed the flow of traffic to ensure ambulances and other emergency vehicles were able to move.

Professional Vocalist

99 Neighbors
Burlington
01.2018 - 01.2023
  • Created a professional music group, acting as one lead vocalist and producer.
  • Signed to Warner Bros. Record company for 3 years.
  • Two national tours
  • Promoted sales to generate revenue while on the road.
  • Regularly cultivated interpersonal relationships that were mutually beneficial to band and benefactors.
  • Learned and implemented a wide array of production skills in order to further the sound design in both recorded tracks and live performances.

Education

Associate of Arts - Music Production

Community College of Vermont
Winooski, VT
01-2020

High School Diploma -

South Burlington High School
South Burlington
08-2015

Skills

  • Customer engagement and vendor management
  • Event coordination
  • Interpersonal skills and empathy with customers and coworkers
  • Conflict resolution
  • Team leadership
  • Guest relations
  • Food and beverage pairing
  • Creative collaboration
  • Marketing and promotions
  • Employee retention
  • Delegation and supervision

Languages

Spanish
Professional

Affiliations

  • Hiking
  • Biking
  • Spending time with my dog
  • Camping
  • Music Production
  • Kickboxing

Timeline

Restaurant Floor Manager, Bar Manager

Santiago’s Cuban Cuisine
01.2024 - Current

Valet

UVMMC
01.2023 - 01.2024

Professional Vocalist

99 Neighbors
01.2018 - 01.2023

Associate of Arts - Music Production

Community College of Vermont

High School Diploma -

South Burlington High School

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