Hank Surface
Morgantown,IN
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities. Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations. Ambitious Dept manager with solid history of success in telecommunications operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 9 years of related experience and pursuing new professional challenges with room for advancement at Axis Fiber Solutions.
Overview
15
15
years of professional experience
Work History
Construction Manager
Mainstream Fiber Netwoks
2022.11 - Current
- Negotiated labor contracts with general contractors and subcontractors.
- Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
- Surveyed sites to determine material needs and accurately manage inventories and budgets.
- Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Tracked project costs and other financial metrics to maximize profitability.
- Coordinated permit acquisition and ensured compliance with all regulatory requirements throughout each stage of construction.
- Negotiated contracts with suppliers and subcontractors to confirm fair pricing and quality service.
- Increased client satisfaction by consistently delivering high-quality workmanship and addressing concerns promptly.
- Developed and implemented comprehensive schedule of preventive maintenance and repair work.
- Verified completed projects met approved time, quality, and cost estimates.
- Developed strong relationships with subcontractors, leading to efficient collaboration on complex construction projects.
- Identified and resolved construction issues promptly to prevent delays.
- Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
- Accurately read, understood and carried out written instructions.
- Built turn Key telecommunication infrastructure
- Proficient in all OSP and ISP
Department Manager
Axis Fiber Solutions
2020.09 - 2022.11
- Managed multiple employees in various job tasks throughout phases of project completion.
- Monitored task completion to meet company standards for performance.
- Delegated daily tasks to team members to optimize group productivity.
- Inspected cleanliness, organization and safety of job sites after every shift.
- Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
- Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.
- Mentored newly hired crew members to prepare each for job roles.
- Interpreted blueprints and diagrams to plan material and labor needed.
- Completed minor adjustments and repairs to assigned equipment.
- Suggested changes in working conditions and use of equipment to increase crew efficiency.
- Established and maintained professional working relationships with employees.
- Assessed individual team member abilities and aptitudes, incorporating into shift duties to promote happy employees and effective workflows.
- Assigned duties to specific employees and teams according to roles and skills.
Crew Leader/Fiber Splicer
Axis Fiber Solutions
2018.01 - 2022.11
- Followed safety protocols and company processes and procedures.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Balanced workloads to meet targets without overtaxing employees.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Conducted tests on fiber optic cables and corrected faults.
- Constructed cases to surround and protect splices.
- Reviewed line drawings to locate and splice buried fiber optic cables.
- Performed splicing, bonding, grounding and terminations of cables.
- Used tools, equipment and instruments safely to avoid mishaps.
- Operated at heights of up to 40 feet and regularly bent, reached or crouched to complete work.
- Installed, set up and repaired devices and system components.
- Laid out cabling plans and ran through buildings to desired locations.
- Answered normal and after-hours service calls.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Communicated with customers to access work areas and explain work.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Cable Puller
Axis Fiber Solutions
2016.06 - 2022.11
- Dug trenches and created holes to pull conduit and install supports.
- Limbed and bucked trees which had been cut down.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- was responsible for placing 155 miles of underground cable
- Operated with small crew and usually by myself, time and material management was key to maximize profit while in the field.
- Updated and managed blueprints with accurate information and updates according to construction.
- Communicated with customers on a daily basis to understand and maintain production and quality control.
Drop Team Member/Installer
Axis Fiber Solutions
2013.10 - 2022.11
- Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
- Installed outlets, drops, converters, modems and digital terminals.
- Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
- Taught customers basic use of equipment based on service package and answered questions.
- Repaired equipment to support continual service.
- Stored, maintained and conducted inventory of storeroom-accessible hardware and vehicle stock.
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Troubleshot and diagnosed systems using speed, ping and related tests.
- Installed cabling from transport and wiring closets to customer access outlet.
- The majority of this trade was self taught, proir to installations, I ran service drops to residential and commercial building. via telephone poles and existing underground conduit.
- Within first year became one of the most effiect and had highest completion rate of drops. Troubleshooted and solved many issues in the field to prevent services from being delayed, also became a proficient splicer.
Fitness Director
Ultra Body Fitness Personal Training
2012.01 - 2013.09
- Motivated clients to stay committed to preset fitness goals.
- Adhered to safety standards and utilized first aid during emergency situations to treat injuries.
- Modified exercise plans and routines based on client responses and success.
- Gave dietary and nutritional recommendations to help clients maintain optimal physiques.
- Kept track of client fitness goals, progress and personal records.
- Scheduled class times and appointments according to client availability.
- Demonstrated stretching, cool-down and recovery techniques following workouts.
- Identified different muscle groups and explained ways to strengthen specific muscles.
- Helped clients utilize fitness equipment properly using verbal instructions and demonstrations.
- Stayed up-to-date regarding latest fitness trends and routines.
- Gathered appropriate workout equipment before class sessions and tracked facility inventories.
- Taught one-on-one and group fitness classes.
- Created comprehensive exercise plans according to client needs and capabilities.
- Showed members how to complete exercises and use machines properly and safely.
Line Cook
Applebee's Grill + Bar
2011.01 - 2012.09
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Kept stations stocked and ready for use to maximize productivity.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Grilled and deep fried various foods from meats to potatoes.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Adhered to portion controls and presentation specifications.
Restaurant Manager
The Farmhouse Cafe
2009.03 - 2011.01
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Managed accounts payable, accounts receivable and payroll.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Optimized profits by controlling food, beverage and labor costs.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Performed opening and closing procedures each day.
Education
GED -
Brown County High School
Nashville, IN05.2005
Skills
- Performance Management
- Problem-Solving
- Verbal and Written Communication
- Staff Hiring and Retention
- Training and Development
- Team Supervision
- Supply and Inventory Management
- Motivational Leadership
- Coaching and Mentoring
- Work Planning and Organization
- Team Leadership
- Teamwork and Collaboration
- Managing Operations and Efficiency
- Performance Evaluations
- Employee Development
- Customer Service
- Construction Scheduling
- Estimating
- Reading Blueprints
Timeline
Construction Manager
Mainstream Fiber Netwoks
2022.11 - Current
Department Manager
Axis Fiber Solutions
2020.09 - 2022.11
Crew Leader/Fiber Splicer
Axis Fiber Solutions
2018.01 - 2022.11
Cable Puller
Axis Fiber Solutions
2016.06 - 2022.11
Drop Team Member/Installer
Axis Fiber Solutions
2013.10 - 2022.11
Fitness Director
Ultra Body Fitness Personal Training
2012.01 - 2013.09
Line Cook
Applebee's Grill + Bar
2011.01 - 2012.09
Restaurant Manager
The Farmhouse Cafe
2009.03 - 2011.01
GED -
Brown County High School
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