Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hanna Ali

Glen cove

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

10
10
years of professional experience

Work History

Client Advisor

Christian Dior Couture
Jersey City
03.2022 - Current
  • Achieves and exceeds sales goals and key retail KPIs on a monthly basis
  • Followed-up with clients regularly and implemented consultative techniques to stay on top of financial means and objectives.
  • Assist clients with all post sale inquiries including delivery, returns, repairs, and refunds
  • Provided customer service to clients, including answering questions and resolving issues.
  • Resolved escalated customer inquiries in a timely manner while maintaining high levels of professionalism.
  • Developed relationships with clients through regular communication and follow-up.
  • Assisted Operations department with opening care claims, actioning refunds and rejected returns

Operations Manager/Inventory Specialist

TopShelfGames (YGODaily)
Valley Stream
01.2019 - 03.2022
  • Manage, confirm and ship all orders through Shopify
  • Effectively manage inventory across eBay, TCG Player and Shopify to ensure timely and correct order fulfillments, minimize back orders
  • Generate new Amazon listings on Amazon Seller Central
  • Managed FBA shipment for Amazon platform including plan and monitor inventory levels at Amazon fulfillment centers
  • Upload new inventory to Shopify store
  • Create custom listings for company’s eBay account
  • Manage PayPal disputes including evidence gathering to communication with clients
  • Analyze high risk transactions according to Shopify platform
  • Respond to customer service issues through email, Instagram and eBay
  • Generate batches of shipping labels through Shipping Easy while ensuring parcels are sent with most cost-effective method via UPS/FedEx/USPS
  • Maintain and deliver accurate data across site, including inventory, titles, descriptions, images, and pricing
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Tracked and replenished inventory to maintain par levels.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Oversaw the receiving, storing, and issuing of stock to ensure efficiency.

Sales Associate

Burberry
Manhasset
01.2016 - 06.2018
  • Promoted to BPC (Burberry Private Client) as of January 2018
  • Meets sales goals through clienteling
  • Cashier
  • Hosted events in store
  • Over $1 million in sales in 2017 alone
  • Trained incoming associates
  • Lead morning team meeting to introduce and train on new products
  • Upsold additional items based on customer interests and needs.
  • Conducted inventories on a regular basis to track stock levels.
  • Organized stockroom shelves according to size, color or style.

Team Leader

Crumbs Bakery
Garden City
05.2017 - 09.2017
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Completed daily inventory reconciliation reports.
  • Executed scheduled inventory cycle counts and made necessary adjustments to virtual inventory records.
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.

Seasonal Sales Associate

Burberry
Manhasset
12.2015 - 01.2016
  • Provided customers with quality customer experience
  • Cashier
  • Received a 10/10 in customer service when secret shopped

Education

NYIT
Greenvale, NY

Skills

  • Order fulfillment
  • Inventory management
  • Shipping logistics
  • Customer relationship management
  • E-commerce platforms
  • Team leadership
  • Problem solving
  • Effective communication

Timeline

Client Advisor

Christian Dior Couture
03.2022 - Current

Operations Manager/Inventory Specialist

TopShelfGames (YGODaily)
01.2019 - 03.2022

Team Leader

Crumbs Bakery
05.2017 - 09.2017

Sales Associate

Burberry
01.2016 - 06.2018

Seasonal Sales Associate

Burberry
12.2015 - 01.2016

NYIT

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