Shiane Morris
Lauderdale Lakes,FL
Summary
Highly experienced customer service known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Outstanding customer service representative with varied experiences; self motivated, with organizational, excellent interpersonal and oral/written communication skills. Goal-oriented individual versed in greeting high-volume of customers.
Overview
11
11
years of professional experience
Work History
Client Advisor
Valentino
2023.10 - 2024.02
- Provided customer service to clients, including answering questions and resolving issues.
- Assisted in the onboarding process for new clients by gathering information and providing guidance.
- Developed relationships with clients through regular communication and follow-up.
- Identified client needs and provided tailored solutions.
- Resolved escalated customer inquiries in a timely manner while maintaining high levels of professionalism.
- Advised clients on product features and benefits best suited for their individual needs.
Sales Associate
Coach
2023.05 - 2023.08
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Floor Supervisor
Timberland Factory Store
2023.03 - 2023.05
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Overcame objections and closed sales while following company policies and legal requirements.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Partnered with operations team to achieve company revenue and profit goals.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed cash, credit and touchless transactions to fulfill customer orders.
Sales Associate Team Leader
Lowes Home Improvment
2021.06 - 2023.01
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed, maintained and utilized diverse client base.
- Quoted prices, credit terms and other bid specifications.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated cranes and other equipment while monitoring coworker, personal and overall work zone safety.
Stock Associate
Aldi Foods
2020.05 - 2021.07
- Maintained stockroom records and generated reports for management.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Stock Associate/Sales Associate
Victoria's Secret & PINK
2019.08 - 2020.05
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Managed returns, exchanges and refunds in accordance with store policy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Operated cash register to record transactions accurately and efficiently.
Sales Associate/Stock Associate
Armani Exchange
2018.04 - 2019.06
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate Supervisor
Vans Off The Wall
2017.07 - 2018.04
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained newly hired sales team in upselling techniques.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Child Care
Paula Phillip
2013.04 - 2017.01
- Assist in personal care and hygiene of child
- Assist in after school activities
- Engaged with parents and families to build positive relationships for children to thrive.
- Monitored and observed child progress, interactions and behavior and reported findings to parents.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Administered medications, following strict instructions from parents and medical labels.
- Helped children complete homework assignments and school projects.
- Planned fun outings and educational activities to keep children entertained.
Sales Associate
Aeropostale
2014.05 - 2016.07
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Associate of Science - Criminal Justice
Broward College
Fort Lauderdale, FL06.2025
Associate of Science - Criminal Justice
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA06.2025
High School Diploma -
Clara Barton High School
Brooklyn, NY01.2017
Skills
- Sales Training
- Critical Thinking
- Customer Service
- Money Handling
- Data Entry Assistant
- Guest Relations
- Company Standards
- Sales Expertise
- Business Strategies
- Time Management
- Customer Order Fulfillment
- Forklift driving, pallet handling, hand truck driving, reach truck driving
Certification
Timeline
Client Advisor
Valentino
2023.10 - 2024.02
Sales Associate
Coach
2023.05 - 2023.08
Sales Floor Supervisor
Timberland Factory Store
2023.03 - 2023.05
Sales Associate Team Leader
Lowes Home Improvment
2021.06 - 2023.01
Stock Associate
Aldi Foods
2020.05 - 2021.07
Stock Associate/Sales Associate
Victoria's Secret & PINK
2019.08 - 2020.05
Sales Associate/Stock Associate
Armani Exchange
2018.04 - 2019.06
Sales Associate Supervisor
Vans Off The Wall
2017.07 - 2018.04
Sales Associate
Aeropostale
2014.05 - 2016.07
Child Care
Paula Phillip
2013.04 - 2017.01
Associate of Science - Criminal Justice
Broward College
Associate of Science - Criminal Justice
East Stroudsburg University of Pennsylvania
High School Diploma -
Clara Barton High School
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