Zino Robertson
Columbia,United States
Summary
Experienced Client Advisor focused on enhancing client relationships and delivering strategic financial solutions. Proven ability to manage diverse portfolios and address complex financial needs. Improved client satisfaction and retention through personalized service and clear communication of financial products and strategies.
Overview
31
31
years of professional experience
Work History
Client Advisor
Dick Dyer Mercedes & Volvo
Columbia, SC
06.2022 - 05.2026
- Advised clients on vehicle selection based on preferences and needs.
- Facilitated test drives to enhance client understanding of vehicles.
- Provided detailed information about vehicle features and specifications.
Sales Associate
Stivers Hyundai/Genesis
Columbia, United States
06.2020 - 04.2022
- Greet customers warmly at the dealership entrance, provide vehicle information and a demonstration drive. Presented closing numbers and addressed customer objections to facilitate sales. Present vehicle for delivery, call the customer in 3 days to check for needs.
- Conducted test drives to demonstrate vehicle features and performance.
- Assisted customers with vehicle selections and product information.
- Managed inventory of vehicles on the showroom floor effectively.
Senior Client Advisor
BMW OF COLUMBIA
Columbia, United States
05.2014 - 06.2020
- Obtained numerous BMW sales certification with extensive automotive sales training.
- Sales experience includes knowledge of cross selling other brands makes and models.
- Extensive automobile knowledge, product presentation and closing specialist.
- Provided expert guidance to clients in selecting vehicles and addressing their needs.
- Results-oriented Automotive with 4 years of experience in new and pre-owned vehicle sales. Skilled in strategically negotiating deals and transforming internet prospects into in-store sales to achieve sales targets.
- Demonstrated vehicle functionality and options, guided customers on test drives, and clarified costs associated with purchases.
- Negotiated deals with customers to close sales; managed deal structures, interest rates, leases, and calculated financial requirements for approval from dealership and F&I managers.
- Update own job knowledge by participating in educational opportunities, attending seminars and reading professional publications.
General Manager
EXTENDED STAY AMERICA
Columbia, United States
03.2012 - 02.2014
- Managed extended brand property, overseeing local sales and operational functions to drive business performance.
- Raised overall Medallia score in guest experience category 28%.
- Revised daily planning to increase productivity, decreased payroll cost 22%.
- Generated new business revenue YTD through targeted sales strategies, market planning, and corporate up-sells.
General Manager
JAMESON INN & SUITES
Columbia, United States
12.2009 - 12.2011
- Implemented daily operational tasks including payroll, accounts payable/receivable, guest coordination, and daily deposit reconciliation while leading and mentoring a team.
- Coordinated and planned 2012 Masters Golf agreements to ensure compliance and effective execution.
- Implement daily operational tasks inclusive of payroll, accounts payable/receivable, coordinate guest needs, reconcile daily deposits, lead, mentor and motivate team!
- Reduced payroll costs for housekeeping and front office departments by 23%
Assistant General Manager
HILTON DESOTO
Savannah, United States
09.2006 - 11.2009
- Selected as Assistant General manager of this 264 room full-service property; performed all front desk duties, coordinated group arrivals, prepared schedules for front desk, valet, bell staff, concierge, gift shop and audit staff; ensured Hilton Rewards and VIP guest amenities were fulfilled.
- Adjusted staffing levels to optimize departmental payroll efficiency.
- Primary trainer for the front desk, valet, bell stand and PBX, increased productivity 30% by decreasing employee turnover and implemented an Associate Appreciation Program with human resource assistance.
- Trained front desk, valet, bell stand, and PBX staff, enhancing productivity 30% through reduced employee turnover and implementation of Associate Appreciation Program with HR support.
Front Office Manager
EMBASSY SUITES/ MARRIOTT
Winston Salem, United States
07.2005 - 09.2006
- Contributed to opening 215-suite Embassy Suites hotel, ranked in top ten percentile of Hilton, trained and implemented a 24-member team across front desk, PBX, and valet.
- Consistently ranked in the top six Embassy Suites in the country.
- Led cross-training efforts, maintaining the lowest payroll and achieving a 14% reduction.
- Transferred to the Marriott hotel within the same Twin-City complex (same ownership) to assist with staffing and operational duties.
General Manager
RAMADA PLAZA
Winston Salem, United States
09.1999 - 07.2005
- Assumed operational duties of a 221 room full-service hotel, including staff selection and training, inventory control, payroll analysis, budget planning, P&L reviewing, conducting departmental meetings and analyzing market trends.
- Eliminated internal theft and implemented stringent inventory control measures, resulting in $12,000 savings in the first quarter.
- Successfully increased revenue 21% over the LY budget.
- Eliminated internal theft and implemented stringent inventory control measures, resulting in $12,000 savings in the first quarter.
- Reduced F&B cost 32% by reducing "low sell" menu options and offered seasonal selections.
General Manager/Assistant General
STUDIO PLUS HOTELS
Columbia, United States
07.1995 - 08.1999
- Joined hotel at startup as Assistant General Manager; led grand opening projects, hosted tours and media groups, hired and trained staff, implemented brand policy.
- Secured eight long-term accounts within the first four months, resulting in property occupancy at 78% for the year.
- Closed $23,000 IBM contract for long-term housing; first Studio plus to penetrate this corporate market.
Education
B.A. - Political Science
BENEDICT COLLEGE
Columbia, South Carolina, United StatesBachelor of Science - Marketing
UNIVERSITY OF SOUTH CAROLINA
Columbia, South Carolina, United States 05.2001 -
Skills
- Sales Targets
- Closing
- Sales Training
- Outside Sales
- Store Sales
- Marketing strategies
- Market Trends
- Yield Management
- Inventory management
- Inventory
- Contracts
- Budget
- Staff recruitment
- Team mentoring
- Office administration
Personal Information
Title: Sales Associate
LANGUAGES
English - Fluent
Timeline
Client Advisor
Dick Dyer Mercedes & Volvo
06.2022 - 05.2026
Sales Associate
Stivers Hyundai/Genesis
06.2020 - 04.2022
Senior Client Advisor
BMW OF COLUMBIA
05.2014 - 06.2020
General Manager
EXTENDED STAY AMERICA
03.2012 - 02.2014
General Manager
JAMESON INN & SUITES
12.2009 - 12.2011
Assistant General Manager
HILTON DESOTO
09.2006 - 11.2009
Front Office Manager
EMBASSY SUITES/ MARRIOTT
07.2005 - 09.2006
Bachelor of Science - Marketing
UNIVERSITY OF SOUTH CAROLINA
05.2001 -
General Manager
RAMADA PLAZA
09.1999 - 07.2005
General Manager/Assistant General
STUDIO PLUS HOTELS
07.1995 - 08.1999
B.A. - Political Science
BENEDICT COLLEGE