Hanna Allen
961 Bent Creek Dr, Jacksonville,FL
Summary
Dynamic hospitality specialist dedicated to delivering exceptional guest experiences through a strong focus on service excellence. Demonstrated ability to collaborate seamlessly with team members and adapt to fast-paced, changing environments. Proficient in communication and problem-solving, fostering a welcoming atmosphere that enhances customer satisfaction. Committed to reliability and results-driven operations, ensuring smooth processes that consistently meet and exceed guest expectations.
Overview
5
5
years of professional experience
Work History
bath tech
Sentchound
Jacksonville, FL
01.2022 - Current
- Performed dog bathing and grooming services is bathing dogs, cleans ears, teeth, blow dry, and trim nails.
- Bathed and groomed an average of 7 dogs per day, ensuring their cleanliness and comfort
- Used various grooming techniques such as brushing, clipping, and hand-stripping to maintain the appearance and health of different dog breeds
- Applied specialized shampoos and conditioners based on individual dog needs, resulting in improved coat quality
- Trimmed nails, cleaned ears, and expressed anal glands for dogs during grooming sessions
- Assisted with handling difficult or anxious dogs by using calming techniques to ensure a safe grooming experience
- Provided exceptional customer service by listening to pet owners' requests and addressing any concerns or special instructions
- Assisted groomers by restraining dogs during haircuts and styling procedures
- Recommended tailored services like teeth brushing or flea treatments to enhance pet care
- Mentored junior dog bathers, providing guidance and support to help them improve their skills
Barista
Nordstom Ebar
Jacksonville, FL
12.2025 - 05.2026
- Beverage Preparation: Crafted espresso drinks, teas, and specialty beverages to meet recipe standards and enhance customer experience.
- Customer Service: Greeted shoppers, provided tailored menu recommendations, and fostered an engaging, welcoming atmosphere.
- Store Maintenance: Maintained a sanitized and organized workstation and café while efficiently restocking inventory.
- Processed customer payments accurately at point-of-sale system: Accurately operate point-of-sale systems, handle cash, and process payments.
- Resolved guest concerns promptly, supporting positive customer experience and repeat visits.
Host
Walk On's Sports Bistreaux
Saint Johns, FL
09.2025 - 10.2025
- Deliver welcoming customer service while guiding guests to table. Manage iPad seating system to organize guest flow. Support smooth front-of-house operations through attentive guest assistance.
- Communicated seating changes with servers, bussers, and management to maintain smooth service
- Supported opening and closing duties, maintaining clean and organized host station
Team Member
Juice Tap
Jacksonville, FL
08.2025 - 09.2025
- Assisted team leader in coordinating tasks to maintain workflow and ensure timely project completion
- Collaborated with team members to meet project goals and deliver quality results
- Delivered exceptional customer service by promptly processing orders with attention to quality. by making their order in a timely manner and good quality
Crew Member
Tropical Smoothie Cafe
Saint Johns, FL
02.2023 - 09.2024
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Operated cash register, handling transactions accurately and providing correct change to enhance customer experience
- Maintained cleanliness of dining area, promptly clearing and sanitizing tables to create welcoming environment for customers
- Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
- Prepared food items according to established recipes and portion sizes, maintaining high quality standards
- Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
- Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
- Addressed customer concerns or complaints, resolving issues swiftly to ensure satisfaction and loyalty
- Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration
Education
Bachelor's degree - Health Science Concentration in Public Health
University of North Florida
Jacksonville, FL04-2027
High school diploma - undefined
Creekside High School
Saint Johns, FL05-2022
Skills
- Customer service
- Adapts under pressure
- Multitasking skills
- Organizational skills
- Attention to detail
- Time management
- Team collaboration
- Communication skills
- Friendly and outgoing
- Food Preparation
- Food safety
- Order preparation/processing
- Restaurant experience
- Kennel Experience
- POS
- Receiving shipments
Certifications
ServeSafe National Restaurant Association
Timeline
Barista
Nordstom Ebar
12.2025 - 05.2026
Host
Walk On's Sports Bistreaux
09.2025 - 10.2025
Team Member
Juice Tap
08.2025 - 09.2025
Crew Member
Tropical Smoothie Cafe
02.2023 - 09.2024
bath tech
Sentchound
01.2022 - Current
High school diploma - undefined
Creekside High School
Bachelor's degree - Health Science Concentration in Public Health
University of North Florida