Summary
Overview
Work History
Education
Community Service
Timeline
Generic

Hanna Allison

Estero

Summary


Dependable server, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

6
6
years of professional experience

Work History

Server

Tap 42
05.2025 - Current
  • Worked in a fast paced environment with Toast to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Audit Intern

Berman Hopkins Wright And LaHam
05.2024 - 08.2024
  • Maintained detailed records of financial transactions for future reference and audits.
  • Managed payroll functions, including calculation of wages, benefits, and deductions.
  • Developed financial reports for management that clearly explained the company's financial performance.
  • Analyzed financial statements to ensure accuracy and compliance with laws and regulations.
  • Conducted variance analysis to explain differences between budgeted and actual figures.

Server

Pinchers
05.2022 - 05.2024
  • Utilized point-of-sale systems for order processing and sales tracking.
  • Adapted quickly to menu changes and communicated updates effectively to guests.
  • Addressed and resolved customer concerns quickly, working with management to fix complex issues.
  • Promoted specials, desserts, appetizers, and high-profit beverages to drive up meal totals.
  • Participated in team meetings to discuss performance goals, service improvements, and promotions.

Assistant VP Finance, Bid Day Chair, Nominating Committee

Alpha Chi Omega (FGCU)
08.2023 - 05.2024
  • Access to billing system help create budget for 2023
  • Planned Spring and Fall Bid Day
  • Helped select executive board for 2023
  • Team Coach for G.I Alpha Chi (Philanthropy Event)
  • Responsible for collecting donations/entrance fees for all events where we raised over $5000 for the Abuse and Counseling Treatment Center of Fort Myers

Hostess/TOGO/Expo/Server

Millers Ale House
09.2021 - 05.2022
  • Spoke with patrons to drive satisfaction and respond to complaints.
  • Closed out daily cash register, counted totals and independently resolved discrepancies.
  • Trained new hosts and hostesses on restaurant policies, procedures, and customer service standards.
  • Worked well with kitchen, management, and serving staff to coordinate efficient service.
  • Managed reservations and waiting lists efficiently, ensuring timely seating.

Hostess/Expo

Red Lobster
12.2019 - 08.2021
  • Greeted and seated guests to promote customer satisfaction and reduce wait times.
  • Liaised between kitchen staff and front of house to ensure accurate order delivery.
  • Trained new team members in establishment policies, menu items and strategies to successfully perform every task.
  • Handled customer queries and complaints with professionalism and patience.

Education

Bachelor of Science - Accounting

Florida Gulf Coast University
05-2026

Community Service

SoulPrint, Volunteer, 2023-03, Present

Timeline

Server

Tap 42
05.2025 - Current

Audit Intern

Berman Hopkins Wright And LaHam
05.2024 - 08.2024

Assistant VP Finance, Bid Day Chair, Nominating Committee

Alpha Chi Omega (FGCU)
08.2023 - 05.2024

Server

Pinchers
05.2022 - 05.2024

Hostess/TOGO/Expo/Server

Millers Ale House
09.2021 - 05.2022

Hostess/Expo

Red Lobster
12.2019 - 08.2021

Bachelor of Science - Accounting

Florida Gulf Coast University

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Hanna Allison