Hanna Barnett
Newport News,VA
Summary
TS/SCI clearance | Six years of military service in the U.S Air Force. Motivated and mission-driven professional with a Bachelor’s degree in Business Administration and a concentration in Management Information Systems (Oct, 2025), bringing a strong foundation in service, operations, and team collaboration. Experienced in supporting leadership, streamlining administrative and onboarding processes, and delivering financial education in high-paced, customer-focused environments. Known for building trust with clients and peers, identifying individual needs, and offering personalized guidance to improve financial outcomes. Skilled in using technology to enhance communication, ensure operational efficiency, and promote transparency. Committed to continuous growth, community-focused service, and contributing to a team that values integrity, inclusion, and member success.
Overview
9
9
years of professional experience
Work History
Inbounds Program Manager
USAF
Hampton, Virginia
08.2023 - 01.2025
- Delivered direct administrative and leadership support within the command section, ensuring smooth day-to-day operations and effective communication across departments.
- Led the onboarding of 183 new personnel, increasing squadron staffing by 39% and directly contributing to enhanced mission readiness and organizational performance.
- Designed and launched a collaborative communication platform using Microsoft Teams, removing information-sharing barriers and significantly improving team coordination and response times.
- Streamlined onboarding procedures, reducing processing time by 30% and improving the overall efficiency and experience for incoming service members.
- Presented weekly briefings to leadership, providing key updates on onboarding metrics, identifying process gaps, and tracking progress toward strategic goals.
- Educated and advised new Air Force personnel on personal finance topics, including budgeting, financial planning, and the Thrift Savings Plan (TSP), promoting long-term financial wellness and informed decision-making.
Imagery Analyst
USAF
Hampton, Virginia
01.2019 - 08.2023
- Applied critical thinking and analytical skills to assess complex data and support decision-making on high-priority objectives, ensuring accuracy and actionable insights.
- Utilized advanced technical tools—including data mining, visualization, and statistical analysis—to interpret information and streamline workflows, improving service delivery and operational efficiency.
- Conducted thorough research and analysis, integrating various data sources—including imagery and geospatial tools—to support informed recommendations and enhanced situational awareness.
- Collaborated across departments and organizations to meet project deadlines in fast-paced, dynamic environments, adapting quickly to shifting priorities and maintaining high service standards.
- Created and implemented in-depth training materials to onboard new team members, ensuring proficiency in specialized systems and tools and promoting consistent performance across the team.
Crew Member
Pal's Sudden Services #26
Erwin, TN, Tennessee
07.2016 - 12.2018
- Assisted members/customers with product selection and purchasing decisions by identifying needs, explaining options, and guiding choices that delivered value; resolved concerns promptly to build trust and loyalty.
- Helped drive area/branch performance by monitoring goals, coordinating daily priorities, and stepping in to maintain service levels during peak traffic or staffing gaps.
- Managed inventory and merchandising (stocking, rotating, quality/date control) with close attention to accuracy and compliance—transferable to handling financial transactions, account documentation, and regulatory standards.
- Completed assignments by applying organizational policies, data, and available resources; regularly communicated progress, escalated issues, and delivered on deadlines in a structured, metrics-driven environment.
- Adapted quickly to changing procedures, promotions, and feedback—demonstrating agility and a continuous-learning mindset essential for supporting evolving financial products and digital banking tools.
- Fostered a respectful, team-oriented work culture; coached and trained peers to overcome process roadblocks, improving consistency, service quality, and onboarding speed for new team members.
Education
Bachelor of Business Administration - Management Information Systems
Southern New Hampshire University
Hooksett, NH10-2025
High School Diploma -
David Crockett High School
Jonesborough05-2018
Skills
- CRM Software (Customer Relationship Management)
- Organizational skills
- Member/Customer Service Excellence
- Relationship Building
- Conflict Resolution & Problem Solving
- Handling Member Inquiries & Concerns
- Financial Literacy Education
- Microsoft Office Suite (Excel, Outlook, Word)
- Microsoft Teams & Collaboration Tools
- Data Entry Accuracy
- Public Speaking / Briefing (for meetings or trainings)
- Team Collaboration
- Multitasking in Fast-Paced Environments
- Time Management
Timeline
Inbounds Program Manager
USAF
08.2023 - 01.2025
Imagery Analyst
USAF
01.2019 - 08.2023
Crew Member
Pal's Sudden Services #26
07.2016 - 12.2018
Bachelor of Business Administration - Management Information Systems
Southern New Hampshire University
High School Diploma -
David Crockett High School
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