Hanna Brooks
Valdosta,GA
Summary
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness.
Reliable Home Care Provider with background in both residential and medical facility settings. Proven ability to provide compassionate care to individuals of diverse ages and health conditions, while maintaining professionalism and respect for patient privacy. Strengths include strong communication skills, problem-solving abilities, and aptitude for developing personalized care plans that enhance quality of life. Committed to making positive impact on patients' lives through consistent high-quality care.
Customer-oriented Housekeeping Room Attendant coordinates multiple tasks in fast-paced settings. Amicable with strong communication skills across all levels of a company. Offering a driven work ethic and commitment to achieving results.
Overview
12
12
years of professional experience
Work History
Shift Manager
Zacadoos
Valdosta , Georgia
03.2024 - Current
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Resolved conflicts between staff members in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Documented receipts, employee hours and inventory movement.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Assigned tasks to employees and monitored productivity, performance and task completion.
House Keeping
Super 8 hotel
Valdosta, Georgia
12.2023 - 03.2024
- Maintained a clean and safe working environment by performing regular housekeeping duties.
- Performed light housekeeping duties including laundry and cleaning.
- Assisted housekeeping staff with daily tasks such as changing linens, cleaning bathrooms.
- Performed light housekeeping tasks such as changing linens, laundry, vacuuming, dusting
Registered Nurse, Home Health Care
Abel Mabel home health
College Park, GA
01.2013 - 09.2020
- Assessed patient health and condition by performing physical examinations, taking vital signs, and reviewing medical histories.
- Instructed patients in self-care techniques to manage and treat illnesses or injuries.
- Developed individualized care plans for patients based on assessments and identified needs.
- Provided direct nursing care such as wound dressing changes, medication administration, injections, IV therapy and other treatments.
- Assisted with the coordination of home health services to ensure that quality patient care was provided in a timely manner.
- Monitored patient progress, reported changes in condition to physician or supervisor and adjusted treatments accordingly.
- Educated patients and families about health maintenance and disease prevention strategies.
- Performed necessary documentation related to clinical activities according to established standards of practice.
- Conducted follow up visits at home or in facility settings as required by physicians orders or agency policy and procedure guidelines.
- Maintained knowledge base regarding current trends in nursing practices through attendance at professional meetings, seminars, conferences.
- Provided emotional support for patients dealing with chronic illness or terminal diagnosis.
- Counseled family members on how best to cope with stress associated with caring for an ill relative at home.
- Advised caregivers on proper nutrition, hygiene and exercise regimens appropriate for the age and condition of their loved one.
- Implemented infection control protocols designed to reduce risk of exposure and transmission of communicable diseases.
- Ensured compliance with all state and federal regulations governing home health services delivery.
- Conducted regular re-evaluations to address changes in needs and conditions, and introduced revisions to care plans.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
- Completed initial assessments of patients and family to determine and address individual home care needs.
- Assisted with client personal care needs to foster independence and well-being.
- Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
- Delivered compassionate end-of-life care, supporting patients and families emotionally.
- Administered medications, treatments, and injections as prescribed by healthcare providers.
- Managed the administration of intravenous (IV) therapies and nutrition.
Education
Nursing
Gordan College
Barnesville, GA08-2009
Skills
- Punctual and Reliable
- Mopping and buffing floors
- Maintenance Coordination
- Linen replacement
- Customer service-focused
- Cleaning techniques
- Sanitization procedures
- Care Plan Management
- Client documentation
- Progress Documentation
- Patient transportation
- Fall prevention
- Recording vital signs
- Personal hygiene support
- Patient assistance
- First aid and safety
- Care plan assessment
- Housekeeping
- Client safety and first aid
- Patient Care
- Emotional Support
- Meal Preparation
- Toileting assistance
- State regulations knowledge
- Compassionate Caregiving
- Vital signs monitoring
- Compassionate client care
- Medication Administration
Timeline
Shift Manager
Zacadoos
03.2024 - Current
House Keeping
Super 8 hotel
12.2023 - 03.2024
Registered Nurse, Home Health Care
Abel Mabel home health
01.2013 - 09.2020
Nursing
Gordan College