Hanna Cornett
West Alexandria
Summary
Currently enrolled at Edison State Community College pursuing a Licensed Practical Nursing (LPN) certificate, with plans to continue advancing my education toward becoming a Registered Nurse (RN). Seeking an opportunity to begin a career in healthcare where I can gain valuable hands-on experience while furthering my education. Dedicated to professional growth, long-term career development, and advancing within a healthcare organization.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Synchrony
10.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Lab Tech
Gus Perdikakis Association
06.2021 - Current
- Assist staff in setting up for panelist to come into the salon lab
- Dispense hair products for lab testing
- Rinse out trial shampoo from panelist hair using an established method
- Follow sanitation protocol after each panelist and enter lab data.
Wax Specialist
Waxxpot
01.2021 - 05.2021
- Specialized in full body waxing as well as brow/lash tints and lifts
- Followed state board guidelines on sanitation
- Educated clients on maintenance and proper product usage after each wax.
Wax Specialist
European Wax Center
10.2018 - 09.2020
- Performed all types of Body Waxing
- Practiced Safety and Sanitation, while ensuring an excellent experience and client Satisfaction.
Cosmetology Instructor
Creative Images
08.2017 - 10.2018
- Guided students through process of taking classroom instruction to real-world environments
- Shared practical insights into areas such as customer relations, skin science, and hair care
- Improved cosmetology instruction to incorporate new techniques and trends
- Led courses in salon management to prepare students for business side of future cosmetology work.
Hair Stylist
Jcpenney Salon
08.2015 - 03.2018
- Five years of experience working behind the chair performing hair services
- Color, Cut, Perms, event styles
- Also including spa services such as Waxing(Arms, Legs, Eye Brows, Bikini Line) as well as helping with other salon duties (cleaning, reception,work).
Hair Stylist
Salon PS
03.2016 - 05.2017
- Memory Care Unit Stylist, around 12 clients a day
- Duties included Shampooing hair, Roller Sets, Perms, Cuts, and Color
- Also included emotional support for the elder, and their families.
Education
Advance Cosmetology License - Cosmetology Education
Elite Hair Academy
Kettering, OH10.2015
High School Diploma -
Twin Valley South High School
West Alexandria, OH05.2015
Advance Cosmetology License - Cosmetology Education
Miami Valley Career Technology Center
Clayton, OH05.2015
No Degree - Practical Nursing
Edison Community College
Piqua, OH05.2027
Skills
- Computer Proficiency
- Call Center Operations
- Product Knowledge
- Dispute Resolution
- Customer Education
- Product Sales
- Time Management
Timeline
Customer Service Representative
Synchrony
10.2022 - Current
Lab Tech
Gus Perdikakis Association
06.2021 - Current
Wax Specialist
Waxxpot
01.2021 - 05.2021
Wax Specialist
European Wax Center
10.2018 - 09.2020
Cosmetology Instructor
Creative Images
08.2017 - 10.2018
Hair Stylist
Salon PS
03.2016 - 05.2017
Hair Stylist
Jcpenney Salon
08.2015 - 03.2018
High School Diploma -
Twin Valley South High School
Advance Cosmetology License - Cosmetology Education
Miami Valley Career Technology Center
Advance Cosmetology License - Cosmetology Education
Elite Hair Academy
No Degree - Practical Nursing
Edison Community College