Hanna Duran
Ogden,UT
Summary
Records Specialist with expertise in maintaining, organizing, and securing sensitive data. Strong ability to collaborate with teams to meet organizational goals, adaptable to evolving requirements, and consistently reliable. Skilled in records retention, data entry, compliance, and confidentiality standards. Known for integrity, efficiency, and results-driven approach. I provide exceptional customer service and administrative support. Skilled in managing the phone and front desk by being professional and creating a welcoming environment.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Records Specialist
North Ogden Police Department
Ogden, UT
12.2023 - Current
- Compile, type and/or transcribe, record, and file a wide variety of police records, reports and materials including memos, letters, reports, complaints, declarations, booking information, restraining orders, warrants, citations, crime, and traffic reports.
- Complete GRAMA requests.
- Maintain body camera footage requests.
- Operate a PC and printer to type and/or transcribe, enter, modify, and retrieve a wide variety of police reports, memos, letters, and other material.
- Maintain the department's warrant system.
- Access information from the computerized warrant system; send warrants to other agencies upon request; transcribe bookings including entering information into the computer and copying the arrest reports.
- Compile and process arrest packages for court filings, including jail paperwork, citations, and rap sheets.
- Sort, file, copy, scan, and distribute crime reports, traffic reports, citations, and other materials to appropriate personnel.
- Manage confidential records and ensured compliance with data protection regulations.
- Conducts audits of record-keeping practices to maintain accuracy and integrity.
- Research records and criminal histories for police officers upon request.
Sales Associate
Lululemon Athletica
Farmington, USA
09.2018 - 12.2023
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies.
Assistant Store Manager
Lululemon
Farmington, USA
10.2022 - 04.2023
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed the floor at all times including the back of house operational side as well as the guest facing side.
- Created schedule with 30+ employees- Dealing with hours, numbers, labor demand curve, and other factors.
- Handled all of the Operational aspects of lululemon.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Essential part of the store leadership team and is responsible for making sure our retail business runs smoothly and successfully.
- Manage business enablers (including financial, profit and loss [P&L], budget, expenses, and cash) and ensure inventory, supplies, vendor relationships, technology, and facilities are maintained and maximized.
Education
Bachelor of Science - Professional Sales
Weber State University
Ogden, UT 08.2015 - 05.2019
Bonneville High School
South Ogden , UTTimeline
Records Specialist
North Ogden Police Department
12.2023 - Current
Assistant Store Manager
Lululemon
10.2022 - 04.2023
Sales Associate
Lululemon Athletica
09.2018 - 12.2023
Bachelor of Science - Professional Sales
Weber State University
08.2015 - 05.2019
Bonneville High School