Hanna Giunta

As a Cashier and Shift Leader at Taco Bell, I provided friendly customer service, accurately processed payments, prepared and packaged orders, and handled customer concerns. I led the team during shifts, assigned tasks, completed safety checks, restocked supplies, and ensured the restaurant remained clean and organized. I worked efficiently in a fast-paced environment and was being trained for a management position because of strong performance, reliability, and leadership skills.

• Processed customer transactions quickly and accurately, ensuring a seamless checkout experience.
• Prepared food items in compliance with health and safety standards to maintain quality.
• Maintained cleanliness of kitchen and dining areas, adhering to sanitation guidelines.
• Assisted in training new staff on cash handling procedures and food preparation techniques.
• Managed inventory levels, restocking supplies to ensure operational efficiency during peak hours.
• Resolved customer complaints effectively, improving overall satisfaction and loyalty.
• Collaborated with team members to optimize workflows, enhancing service delivery speed.
• Measured, weighed, and mixed appropriate ingredients according to recipe directions.
• Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
• Adjusted recipes based on ingredient availability or customer request.
• Supervised team performance to ensure adherence to operational standards and customer service excellence.
• Trained new staff on food safety protocols and customer interaction techniques.
• Resolved customer complaints promptly, enhancing overall dining experience and satisfaction.
• Monitored inventory levels, facilitating timely orders to maintain product availability.

Greeted customers and prepared customized sandwiches and menu items, ensuring accurate cash and card payment processing. I packaged orders, restocked ingredients and supplies, followed food-safety procedures, and kept the kitchen and dining areas clean. This position strengthened my customer service, teamwork, organization, and multitasking skills in a fast-paced environment.

• Prepared food items by following standard recipes in a kitchen setting.
• Processed customer transactions accurately and efficiently.
• Managed inventory levels, ensuring stock availability for daily operations.
• Implemented improvements in workflow, enhancing service speed during peak hours.
• Collaborated with team to resolve customer complaints promptly, improving overall satisfaction.
• Kept kitchen clean and organized by performing daily maintenance tasks.
• Maintained food safety and sanitation standards.
• Followed strict standards for food handling and safety, minimizing risks to customers.
• Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
• Coordinated checklists to keep kitchen clean, stocked and sanitary.
• Monitored food quality and presentation to maintain high standards.
• Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
• Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.

Provided friendly customer service and accurately processed cash and card payments.

• Processed customer transactions efficiently using point-of-sale systems.
• Assisted customers with product inquiries and resolved issues promptly.
• Handled high volume transactions during peak periods without compromising service quality or accuracy.
• Operated POS terminals and cash drawer balancing.
• Managed returns and exchanges, resolving customer issues promptly and professionally.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
• Ensured compliance with all company procedures related to cash handling, refunds/returns processing.
• Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
• Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
• Encouraged participation in loyalty programs, increasing customer retention and repeat business.
• Maintained accurate cash drawer, ensuring financial integrity and trust.
• Maintained organized merchandise displays to enhance shopping experience.
• Collaborated with team members to ensure store cleanliness and safety standards.

Sorted, priced, and organized donated merchandise for placement on the sales floor.

• Maintained cleanliness and organization of sales floor to enhance customer experience.
• Assisted in sorting and organizing donated merchandise for efficient display.
• Provided customer service by answering inquiries and assisting with product selection.
• Collaborated with team members to restock shelves and manage inventory levels.
• Transported merchandise to sales floor and restocked shelves, racks and bins.
• Learned operational procedures and safety protocols to support daily activities.
• Identified damaged items and processed them according to store policies.
• Supported cash register operations, handling transactions accurately and efficiently.
• Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
• Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
• Created attractive displays to promote items.
• Boosted sales performance through effective merchandising strategies and visually appealing displays.