Hanna Gonzales
Morgan Hill,CA
Summary
Motivated professional experienced in leading teams to success. Possesses exceptional and problem solving skills, as well as a strong ability to build relationships and motivate team members.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Kaiser Permanente
02.2024 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Team Lead
Jamba Juice
01.2017 - 02.2024
- Supervised the daily work of staff to ensure work prioritization and quality
- Mentored and coached team members to ensure successful performance
- Delegated tasks to team members according to project requirements and employee strengths.
Health Aide
Department of Veteran Affairs
01.2021 - 01.2023
- Screened employees and patients with questions related to COVID-19 symptoms and performed temperature checks to ensure compliance with the Health Care System policy
- Developed trusting relationships with patients through active listening techniques
- First point of contact to ensure anyone entering the facility has been properly screened at the primary and secondary checkpoints and are wearing the proper mask entering.
Cashier
Party City
01.2015 - 01.2017
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the check out area by cleaning counters, shelves, and windows
- Performed opening and closing procedures, such as restocking and cleaning.
Education
CERTIFICATION In LVN -
Gavilan College
05.2024
BACHELOR OF SCIENCE (B.S) IN KINESIOLOGY -
California State University Monterey Bay
12.2021
ASSOCIATE IN ARTS (A.A) IN KINESIOLOGY -
Evergreen Valley College
05.2020
Skills
- Patient Services
- Catheter Care
- Patient Observation
- Infection prevention
- Feeding Assistance
- Mobility Assistance
Certification
- Basic Life Support, American Heart Association
- IV therapy and Blood withdrawal, Astute Nurses
References
- Alondra Hernandez, Jamba Juice, General Manager, Supervisor, (408) 665-6877, alonny408@gmail.com
- Diana Jimenez, Department of Veteran Affairs, Program specialist - Supervisor, (408) 762-8446, Diana_Molina21@yahoo.com
- Paige Nunes, Party City, Manager, Supervisor, (408) 679-9018, paige_nunes@yahoo.com
Timeline
Patient Care Technician
Kaiser Permanente
02.2024 - Current
Health Aide
Department of Veteran Affairs
01.2021 - 01.2023
Team Lead
Jamba Juice
01.2017 - 02.2024
Cashier
Party City
01.2015 - 01.2017
CERTIFICATION In LVN -
Gavilan College
BACHELOR OF SCIENCE (B.S) IN KINESIOLOGY -
California State University Monterey Bay
ASSOCIATE IN ARTS (A.A) IN KINESIOLOGY -
Evergreen Valley College
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