Mindy Wayman
Dallas,United States
Summary
Skilled Patient Care Technician offering demonstrated expertise in patient support developed of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature. Efficient and reliable Certified Nursing Assistant with excellent experience in hospital settings. Skilled in assisting with technical nursing treatments, supporting diagnostic procedures and accurately charting patient records. Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Baylor Scott & White(The Heart Hospital)
Plano, Texas
11.2021 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Checked supply availability and laid out instruments for [Type] patient rooms.
Patient Transporter
Aramark
Plano, Texas
06.2021 - 12.2021
- Assisted patients in moving out of beds, wheelchairs, stretchers or medical transport vans.
- Provided transportation services for [Type] patients in hospital environment using appropriate equipment.
- Warmly greeted patients and visitors and made each feel welcome.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
Guest Service Worker/COVID-19 Screener
Aramark
Plano, Texas
10.2020 - 06.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
Food Service Worker
PlanoIsd
Plano, Texas
04.2017 - 04.2021
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cooked batches of food according to standard recipes.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
- Learned other teammates' work tasks to train as backup.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
Cashier/Receiving Associate
Burlington
Plano
08.2019 - 12.2020
- Unloaded pallets and deliveries and organized products in warehouse.
- Sorted and delivered materials to different work areas and staff.
- Maintained cash drawer of $[Amount] or more per shift.
- Collected and authorized payments of guests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greeted over [Number] patients per day.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Child Nutrition Worker
FriscoIsd
Frisco, Teas
08.2014 - 04.2017
- Maintained cash drawer of $20
- Collected and authorized payments of guests.
- Counted money in drawers at beginning and end of each shift.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
Food Service Team Member
Sunrise Assisted Living
Plano, Texas
09.2016 - 12.2016
- Cultivated warm relationships with regular customers.
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
- Completed table resets by wiping down surfaces and refilling condiments.
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
- Received orders from customers and input into order management system
Food Service Team Member
Chick-fil-A
Plano, Texas
10.2014 - 05.2016
- Made food according to standard recipes with requested changes for customer satisfaction.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Distributed food during busy peak periods to drive customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Cooked batches of food according to standard recipes.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Learned other teammates' work tasks to train as backup.
Food Runner
Corner Bakery Cafe
Frisco, Texas
05.2014 - 08.2015
- Cleared tables immediately after guests left in preparation for next party.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Organized and replenished supplies at food stations to optimize team performance.
- Cultivated warm relationships with regular customers.
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
- Refilled condiments on each table between guests or during slow periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Delivered correct food items to tables according to order documentation.
- Assisted servers with table settings and beverage refills to support high-volume shifts.
- Answered questions from restaurant patrons regarding menu items.
Service Agent/Driver
Enterprise Rent-A-Car
Grapevine, Texas
09.2010 - 05.2014
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Handled customer issues with confidence, using [Skill] to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided ongoing guest service.
- Trained staff on operating procedures and company services.
- Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating.
- Delivered prompt service to prioritize customer needs.
Deli Associate
Walmart
Bedford, Texas
10.2011 - 11.2012
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Warehouse/collaral
ATC Logistics & Electronics
Fort Worth, Texas
05.2005 - 10.2008
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Performed general housekeeping and cleaning tasks.
- Checked packages and merchandise for damage and notified vendors.
- Simplified shipping and receiving processes for improved workflow.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
Dietary Server
St.john Medical Center
Tulsa, OK
09.2006 - 10.2007
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Distributed food during busy peak periods to drive customer satisfaction.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
- Transitioned between breakfast and lunch service.
- Maintained smooth and timely operations in preparation and delivery of meals.
Child Nutrition Specialist
H.E.B.Isd
Euless, Texas
08.1998 - 05.2005
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Increased kitchen efficiency [Number]% by streamlining processes, reducing waste and mentoring team members on proper procedures.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
High School Diploma -
L.D.Bell High School
Hurst, TX06.1990
Skills
- Patient Care
- Guest Services
- Patient Relations
- Health and Safety Standard
- Patient Care Quality
- Basic Life Support
- Patient Safety Management
- Patient Positioning
- Patient services
- Transporting patients
- Recording vital signs
Certification
- CPR Training - issue on-09/16/2021
Timeline
Patient Care Technician
Baylor Scott & White(The Heart Hospital)
11.2021 - Current
Patient Transporter
Aramark
06.2021 - 12.2021
Guest Service Worker/COVID-19 Screener
Aramark
10.2020 - 06.2021
Cashier/Receiving Associate
Burlington
08.2019 - 12.2020
Food Service Worker
PlanoIsd
04.2017 - 04.2021
Food Service Team Member
Sunrise Assisted Living
09.2016 - 12.2016
Food Service Team Member
Chick-fil-A
10.2014 - 05.2016
Child Nutrition Worker
FriscoIsd
08.2014 - 04.2017
Food Runner
Corner Bakery Cafe
05.2014 - 08.2015
Deli Associate
Walmart
10.2011 - 11.2012
Service Agent/Driver
Enterprise Rent-A-Car
09.2010 - 05.2014
Dietary Server
St.john Medical Center
09.2006 - 10.2007
Warehouse/collaral
ATC Logistics & Electronics
05.2005 - 10.2008
Child Nutrition Specialist
H.E.B.Isd
08.1998 - 05.2005
High School Diploma -
L.D.Bell High School