Hanna Gonzalez
New Britain
Summary
Flexible hard worker ready to learn and contribute to team success.
Confident Personal Banker professionally handling complaints and problems to build customer loyalty. Skilled in handling transfers, processing checks, and presenting financial products to customers. Solid knowledge of personal banking practices and regulations.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work History
Personal Banker
KeyBank
Plainville
03.2025 - Current
- Assisted clients with account openings and transactions at KeyBank branches.
- Educated customers on banking products and services to enhance financial understanding.
- Processed loan applications while ensuring compliance with regulatory requirements.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Analyzed financial documents provided by customers to determine their needs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Banker
Bank of America
Hartford
10.2021 - 10.2024
- Assisted customers with account inquiries and transactions.
- Processed loan applications and verified financial information.
- Educated clients on banking products and services available.
- Developed training materials for employee onboarding and skill enhancement.
- Trained newly hired top talent to fill key positions and maximize productivity.
Deli Clerk
Stop and Shop Supermarket
Wethersfield
11.2019 - 06.2021
- Prepared deli meats and cheeses to meet customer requests.
- Maintained cleanliness and organization of the deli counter area.
- Stocked shelves with fresh products to ensure availability for customers.
- Followed safety guidelines to handle food products properly.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
Crew Member
Launch Trampoline Park
Hartford
11.2018 - 04.2019
- Monitored workplace compliance with safety regulations and protocols.
- Conducted safety training sessions for new employees and team members.
- Recorded and reported safety incidents to management for review.
- Assisted customers in selecting and purchasing event tickets.
- Processed ticket sales efficiently using point-of-sale systems.
Education
Public Safety Academy
Enfield, CTSkills
- Account management
- Customer education
- Financial analysis
- Customer relationship management
- Sales strategies
- Conflict resolution
- Team collaboration
- Problem solving
- Training development
- Rapport building
- Time management
- Business development
- Loan application advisement
- Cross-selling and upselling
- Sales growth
- Revenue generation
- Customer service
- Credit assessment
- Call center experience
- Cash handling
- Employee training
Languages
Spanish
Professional
Timeline
Personal Banker
KeyBank
03.2025 - Current
Banker
Bank of America
10.2021 - 10.2024
Deli Clerk
Stop and Shop Supermarket
11.2019 - 06.2021
Crew Member
Launch Trampoline Park
11.2018 - 04.2019
Public Safety Academy