Hanna Harris
York,PA
Summary
Patient-focused leader with expertise in leading interdisciplinary teams within fast-paced clinical environments. Well-versed in planning and directing daily functions and improving delivery of patient care. Excellent communicator to align nursing services with patient needs. Adaptable Chief Nursing Officer possessing 25 years of extensive experience as Chief Nurse in hospital setting. Dynamic and educated with clear articulation and communication skills. Represents nursing department to senior management and delivers quality nursing management. Talented at proactively addressing problematic situations in stressful settings and resolving disputes fairly. Forward-thinking Chief of Nursing offering more than 25 years of experience advocating on behalf of highly skilled nurses and patients. Proven history in leading teams and achieving high-quality patient care, outcomes and quality measures. Works productively with healthcare leaders and facility management to achieve program success. Enthusiastic Chief of Nursing offering 25 years of success in improving overall patient outcomes while driving organizational growth. Polished and driven with desire to work in challenging environments with mental health and acute patients. Established Director of Nursing with success integrating staff education resources and reducing infection rates through CQIs. Experienced in interviewing, hiring and mentoring valuable employees. Offering successful career history spanning more than 36 years. Personable Chief of Nursing with success in introducing changes to increase regulatory compliance and decrease patient stays. [Number] years of proven success providing direct supervision, outstanding nursing care and commitment to quality assurance. Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Offers skills in task prioritization and task management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure leadership position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated leader with impressive mental health expertise and Executive Nurse, Advanced certification. Delivered exceptional patient support in community-based treatment facility and contributed to many patients' status improvements. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment. Dedicated leader with impressive mental health expertise and Executive Nurse, Advanced certification. Delivered exceptional patient support in community-based treatment facility and contributed to many patients' status improvements. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment.
Overview
21
21
years of professional experience
Work History
Chief Nurse, Mental Health
VA Medical Center
11.2020 - Current
- Developed and maintained positive relationships with Veterans and staff to create safe and supportive environment.
- Applied de-escalation and limit-setting techniques to promote Veteran cooperation.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Engaged with colleagues in treatment team meetings to promote positive Veteran treatment outcomes.
- Implemented evidence-based managerial interventions to manage mental health environment.
- Discussed Veteran care and treatment with care team and leadership members to optimize intervention plans for unit expansion.
- Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
- Supervised 125 nursing staff
- Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors.
- Maximized staff and patient protections by enforcing optimal disease prevention protocols during Covid-19 Pandemic.
- Designed and implemented standards of care for nursing and patient care.
- Investigated and reported all incidents per hospital policies.
- Coordinated patient care services and managed clinical cost control.
- Interviewed, hired, instructed and mentored employees and promoted high level of care quality to patients.
- Recruited new professional staff members and implemented comprehensive training programs.
- Oversaw nursing staff at major hospital with 125 professionals.
- Assisted with preparation of budget and expense reports.
- Answered questions and addressed concerns from employees via email, phone and in person.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Chief of Education & Specialty
VA Medical Center
05.2006 - 11.2020
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize care delivery while training staff on best practices and protocols.
- Clarified roles, responsibilities and expectations of staff.
- Collaborated with senior management to develop strategic initiatives and long term educational and recruitment goals.
- Identified opportunities to improve business process flows and productivity.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Established performance goals for department and provided methods for reaching milestones.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Established performance goals for department and outlined processes for achievement.
- Evaluated product development strategies and prepared alternative approaches to goal achievement.
- Led development of strategic marketing plans to raise awareness and drive sales growth.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Cultivated company-wide culture of innovation and collaboration.
- Formulated and executed strategic initiatives to improve product offerings.
- Created succession plans to provide continuity of operations during leadership transitions.
- Devised and presented business plans and forecasts to board of directors.
- Communicated business performance, forecasts and strategies to investors and shareholders.
Chief Nurse, PI & Operations
VA Medical Center
07.2002 - 05.2006
- Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
- Supervised staff of 50 registered nurses, 25 licensed practical nurses and 50 certified nursing assistants.
- Maximized staff and patient protections by enforcing optimal disease prevention protocols.
- Met with customers to discuss service needs and offer available solutions.
- Designed and implemented standards of care for nursing and patient care.
- Monitored service staff performance and provided feedback for improvement.
- Investigated and reported all incidents per hospital policies.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Coordinated patient care services and managed clinical cost control.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Analyzed service reports to identify areas of improvement.
- Assisted with preparation of budget and expense reports.
- Interviewed, hired, instructed and mentored employees and promoted high level of care quality to patients.
- Oversaw nursing staff at major hospital with 125 professionals.
Education
ANCC
Doctorate of Health Administration - Hospital Administration
University of Phoenix
Tempe, AZ10.2008
Master of Science - Public Administration
Troy State University
Atlantic Region10.1996
Bachelor of Science - Nursing
Hampton University
Hampton, VA05.1983
Skills
- Nurse Scheduling
- HIPAA Requirements
- Staff Mentoring
- Quality Improvement Activities
- Training and Development
- Operational Procedures
- Policy and Procedure Adherence
- Nursing Staff Management
- Planning Processes
- Regulatory Compliance
- Personnel Management
- Continuous Improvements
- Strategic Planning
- Administrative Staff Supervision
- Instructional Materials Development
Timeline
Chief Nurse, Mental Health
VA Medical Center
11.2020 - Current
Chief of Education & Specialty
VA Medical Center
05.2006 - 11.2020
Chief Nurse, PI & Operations
VA Medical Center
07.2002 - 05.2006
ANCC
Doctorate of Health Administration - Hospital Administration
University of Phoenix
Master of Science - Public Administration
Troy State University
Bachelor of Science - Nursing
Hampton University
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