Hanna Hubbard
Sturgeon Bay,WI
Summary
Dedicated professional with a strong background in customer service and relationship building. Proven ability to enhance guest satisfaction through effective problem-solving and communication.
Overview
8
8
years of professional experience
Work History
Stay at Home Parent
N/A
Sturgeon Bay, WI
06.2022 - Current
- Managed daily schedules and activities to enhance organization and efficiency.
- Developed educational plans to promote learning and cognitive development in children.
- Coordinated playdates and social events to foster community engagement and relationships.
- Created a nurturing environment by establishing routines that support emotional well-being and security.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
Hotel Front Desk Agent
Bridgeport Waterfront Resort
Sturgeon Bay, WI
04.2018 - 04.2022
- Managed guest check-in and check-out processes efficiently, ensuring streamlined operations.
- Provided information on local attractions and hotel services, improving guest experience.
- Conducted daily cash handling and reconciliation tasks with accuracy and attention to detail.
- Trained new front desk staff on procedures and systems, fostering a collaborative team environment.
- Coordinated room assignments and housekeeping requests to optimize occupancy rates.
- Maintained strong relationships with guests, addressing concerns promptly and enhancing overall guest experience.
- Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.
Education
Business Administration
Colorado Technical University
Colorado Springs, CO12-2026
Skills
- Guest relations
- Reservation management
- Teamwork orientation
- Professional appearance
- Problem-solving skills
- Phone and email etiquette
- Customer service
- Teamwork and collaboration
- Hospitality services
- Relationship building
- POS systems
- Administrative skills
- Attention to detail
- Excellent communication
- Flexibility
Timeline
Stay at Home Parent
N/A
06.2022 - Current
Hotel Front Desk Agent
Bridgeport Waterfront Resort
04.2018 - 04.2022
Business Administration
Colorado Technical University