Hanna Ingvall
Harrisburg,SD
Summary
Dedicated childcare professional with a strong background as a Daycare Provider at Tiger Tots Daycare, skilled in fostering child development through engaging educational activities. Known for exceptional communication and leadership abilities, ensuring safety and nurturing environments while promoting social skills and conflict resolution among children. Committed to maintaining health and safety standards.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Home Daycare Provider
Self Employed
- Developed and implemented age-appropriate educational activities for children.
- Maintained a safe and nurturing environment for child development.
- Managed daily schedules, including meals, nap times, and play activities.
- Communicated effectively with parents regarding children's progress and needs.
- Monitored children's behavior and addressed conflicts or challenges proactively.
- Organized educational materials and resources to enhance learning experiences.
- Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
- Taught children to organize toys, wash hands, and share by leading by example.
- Implemented conflict resolution techniques promoting peaceable resolutions among peers during disagreements.
- Promoted good social skills by helping children work through conflicts and leading many collaborative games.
- Developed strong relationships with parents through open communication, addressing concerns, and providing updates on their child''s progress.
Daycare Provider
Tiger Tots Daycare
Harrisburg, SD
09.2025 - Current
- Supervised daily activities, ensuring safety and engagement for children.
- Developed and implemented age-appropriate educational activities to enhance learning.
- Communicated effectively with parents about children's progress and daily routines.
- Managed group dynamics, promoting cooperation and social skills among children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
Inbound Call Center Representative
Billion Auto
Sioux Falls, SD
07.2022 - 10.2023
- Managed inbound customer inquiries, providing accurate information and resolving issues efficiently.
- Utilized CRM software to document customer interactions and track service requests.
- Collaborated with team members to streamline call handling processes and improve response times.
- Assisted customers in navigating product options, enhancing overall satisfaction through effective communication.
- Provided training support for new representatives, fostering a collaborative team environment.
- Maintained up-to-date knowledge of products and services, ensuring accurate support for customer inquiries.
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
Tanning Specialist
Year Round Brown Tanning Salons
Sioux Falls, SD
10.2021 - 02.2022
- Educated clients on tanning products and safe usage to enhance customer experience.
- Maintained cleanliness and organization of tanning equipment and salon environment.
- Assisted in scheduling appointments and managing client records through software systems.
- Executed daily operational tasks efficiently while ensuring compliance with safety protocols.
- Developed expertise in various tanning techniques, improving overall service quality.
- Implemented inventory management practices to ensure product availability for clients.
- Provided comprehensive aftercare instructions to clients post-tan treatment for prolonged results and reduced potential complications.
- Increased client retention by delivering exceptional customer service and maintaining a clean, welcoming salon environment.
- Actively participated in promotional events such as open houses or community outreach initiatives aimed at increasing brand awareness among local residents.
- Handled cash transactions accurately, balanced daily register reports, and managed financial records in compliance with company procedures.
- Enhanced customer satisfaction by providing personalized tanning consultations and recommendations based on individual needs.
Education
High School Diploma -
Sibley Ocheyedan High School
Sibley, IA05.2021
Skills
- Patience and empathy
- Health and safety training
- Leadership qualities
- Health and safety
- Time management
- Attention to detail
- Caring and responsible
- Child supervision
- Safety awareness
- Child safety
Certification
CPR certification and first aid infant and adult.
Timeline
Daycare Provider
Tiger Tots Daycare
09.2025 - Current
Inbound Call Center Representative
Billion Auto
07.2022 - 10.2023
Tanning Specialist
Year Round Brown Tanning Salons
10.2021 - 02.2022
Home Daycare Provider
Self Employed
High School Diploma -
Sibley Ocheyedan High School