Hanna Jones
New Hebron,MS
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Team Lead
Magee General Hospital
Magee, MS
01.2025 - Current
- Ensured smooth communication between healthcare providers, patients, and insurance companies, resulting in timely approvals and positive experiences.
- Provided exceptional customer service, addressing patient inquiries promptly and professionally.
- Maintained accurate medical records, enabling smooth communication between healthcare providers and patients.
- Coordinated appointment scheduling, effectively managing a high volume of daily patient visits.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
Associate Agent
Alfa Insurance
Prentiss, MS
05.2021 - Current
- Production of new property and casualty insurance accounts
- Gathering information and risk management recommendations regarding the production of new accounts
- Educate potential clients on insurance options
- Handle all inbound and outbound phone calls
- Assist in claims processing
- Interact with clients to resolve problems and to keep their account up to date.
Office Coordinator
Baptist Cardiovascular and Thoracic Surgery Clinic
Jackson, MS
03.2010 - 05.2021
- Prepare daily surgery and procedure orders for the hospital
- Enter outpatient procedure charges for insurance and billing
- Insurance verification and precertification for office visits and surgeries
- Schedule appointments, surgeries, and admissions for patients
- Enter and verify all patient information in the computer system
- Handle all inbound and outbound phone calls
- Check patients in for office visits and comply with all HIPAA regulations
- Communicate daily with surgery staff to resolve any problems, and keep surgeons updated with office and surgery schedules
Education
Insurance Producer -
Hinds Community College
Raymond, MS06.2021
High School Diploma -
Richland High School
Richland, MS05.2007
Allied Health -
Hinds Community College Vocational Center
Pearl, MS05.2007
Skills
- Epic Healthcare System
- NexGen Healthcare System
- Problem-solving
- Teamwork
- Self-motivation
- Time management
- Organizational
- Customer service abilities
- Sales Leadership
- Goal-oriented mindset
References
Available upon request.
Certification
- Insurance Producer, Mississippi Insurance Department, June 2021
- BLS Certification
Timeline
Team Lead
Magee General Hospital
01.2025 - Current
Associate Agent
Alfa Insurance
05.2021 - Current
Office Coordinator
Baptist Cardiovascular and Thoracic Surgery Clinic
03.2010 - 05.2021
Insurance Producer -
Hinds Community College
High School Diploma -
Richland High School
Allied Health -
Hinds Community College Vocational Center