Hanna Knoch
Clarksville,TN
Summary
Experienced in providing exceptional customer service, effectively addressing customer complaints, and consistently maintaining a positive and friendly demeanor. Eager to leverage extensive background to secure a rewarding customer service position. Committed to providing top-notch assistance, resolving issues, and ensuring customer satisfaction. Seeking an opportunity to contribute expertise and passion for delivering exceptional service in a dynamic customer-centric environment.
Overview
4
4
years of professional experience
Work History
Bartender
Classic Cue Billiards & Sports Bar
Clarksville, TN
06.2023 - Current
- Excel under pressure while managing disruptions and a dynamic work environment.
- Maintained precise inventory records to ensure proper stock levels.
- Created, recommended, and mixed specialty drinks for guests based on their preferences.
- Fostered strong client rapport.
Waitress/Hostess
Hananoki Japanese Steakhouse
Clarksville, TN
01.2023 - 06.2023
- Communicated essential dietary requirements to ensure customer satisfaction.
- Delivered precise assistance by staying informed on current menu details.
- Maintained detailed records of customer preferences and orders, enhancing repeat business profitability.
- Kept servers informed about new tables, changes in food availability, and customer feedback.
Customer Service Representative
Ttec
Hopkinsville, KY
02.2022 - 02.2023
- Analyzed client information to identify needs effectively.
- Provided a superior customer experience in order to build a loyal customer base.
- Consistently upheld professionalism and composure with all personnel during high-pressure scenarios.
- On-line troubleshooting is something I do.
- Met and consistently exceeded revenue quotas by promoting products and services during routine calls.
- Recognized problems effectively, displayed empathy toward situations, and analyzed root causes.
Cashier
Belk Outlet
Clarksville, TN
09.2021 - 01.2022
- Kept well-stocked cashier lanes and store shelves to promote strong sales.
- Employed strategic promotions to emphasize target products and consistently meet upsell objectives.
- Handled customer complaints and took the necessary steps to resolve their problems.
- Handled POS transactions such as checks, cash, credit card purchases, and refunds.
- Earned customer loyalty by interacting with them in a friendly manner and remembering their orders.
- Trained incoming staff to improve task execution accuracy, contributing to heightened group productivity.
- Developed and maintained positive working relationships with others to achieve business objectives.
Education
GED - undefined
Kenwood High School
Clarksville, TN01.2019
Skills
- Hospitality service expertise
- Inventory
- ABC license
- Strong multitasking
- Highly reliable
Timeline
Bartender
Classic Cue Billiards & Sports Bar
06.2023 - Current
Waitress/Hostess
Hananoki Japanese Steakhouse
01.2023 - 06.2023
Customer Service Representative
Ttec
02.2022 - 02.2023
Cashier
Belk Outlet
09.2021 - 01.2022
GED - undefined
Kenwood High School