Hanna Lamb
San Diego
Summary
Energetic and relationship driven client experience leader with a background spanning hospitality, bridal, marketing, and event-focused sales environments. Known for creating welcoming, high-touch experiences while balancing team leadership, operational flow, and revenue driven performance. Brings a warm, polished approach to client service with strengths in communication, organization, sales strategy, and building meaningful connections that elevate both the customer experience and business growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Manager
The White Flower Bridal Boutique
San Diego, CA
01.2025 - Current
- Promoted to leadership role after consistently strong performance and client satisfaction results
- Support team sales strategy and daily operational execution
- Trained and mentored team members to improve product knowledge and sales techniques.
- Developed and implemented sales strategies to enhance customer satisfaction and brand loyalty.
- Analyzed market trends to identify new business opportunities and optimize inventory management.
- Collaborated with designers to curate bridal collections that align with customer preferences and market demand.
- Managed vendor relationships to ensure timely delivery of products and exceptional service quality.
- Conducted regular training sessions on customer service best practices for improved team performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Attended industry events and conventions to explain sales opportunities.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Cultivated collaborative relationships with aligned businesses to drive synergy and expand customer base.
- Consistently held 47% or higher contact based closing rates
Bridal Stylist
The White Flower Bridal Boutique
San Diego, CA
01.2023 - Current
- Lead high-touch consultations guiding clients through milestone purchases
- Styled bridal gowns and accessories to enhance clients' unique vision and preferences.
- Support team sales strategy and daily operational execution
- Maintain consistent 5-star reviews highlighting professionalism and elevated service
- Enhanced customer experience through tailored follow-ups, ensuring satisfaction post-purchase and fostering loyalty.
- Created memorable experiences brides their families providing attentive service throughout entire selection process.
- Build long-term client relationships generating repeat business and referrals
Marketing Director
Wagner Subaru
Fairborn, OH
01.2018 - 01.2019
- Directed marketing strategy, advertising initiatives, and brand presentation to support revenue growth.
- Developed and executed integrated marketing strategies to enhance brand visibility and customer engagement.
- Managed budget allocation for digital initiatives, ensuring efficient use of resources and alignment with overall business goals.
- Oversaw the development of high-quality content for various platforms, driving audience growth and interaction.
- Collaborated with external vendors and agencies to align project objectives, timelines, and deliverables for successful execution.
- Developed event timelines, aligning schedules with stakeholder expectations and requirements.
- Designed custom event layouts that maximized available space while maintaining a visually pleasing aesthetic.
Store Manager & Bridal Consultant
Lillian’s Bridal
Ohio
01.2012 - 01.2018
- Directed boutique operations including staff leadership, scheduling, payroll, and inventory strategy
- Led commission-based team while consistently meeting and exceeding sales goals
- Cultivated service-focused team culture centered on experience and relationship building
- Curated inventory aligned with trend forecasting and client demand
Marketing & Public Relations Specialist
Greene County Parks & Trails
Xenia, OH
01.2019 - 2022
- Managed brand communications, campaigns, partnerships, and public engagement initiatives.
- Developed and executed strategic communication plans to enhance community engagement and visibility.
- Managed media relations, securing coverage in local outlets to promote park events and initiatives.
- Crafted press releases and promotional materials to effectively communicate organizational messages.
- Monitored media coverage and public sentiment, providing insights for strategic decision-making.
- Wrote press releases for routine use and crisis management.
- Forged strong media relationships to further public relations goals.
- Coordinated logistics for events, ensuring seamless execution and attendee satisfaction.
Education
Associate of Science - Real Estate
Sinclair Community College
Dayton, OHSkills
- Luxury Client Experience
- Relationship Development
- High-Value Sales
- Personalized Consultations
- Brand Representation
- Sales team training
- Staff management
- Motivational skills
- Product knowledge
- Verbal and written communication
- Positive and upbeat
Accomplishments
- Presentation proposals accepted by Ohio Parks & Recreation Association for OPRA annual conference titled "Getting Creative in Chaos: The Pandemic" as well as " POV: The Social Media Perspective "
- Established Mindful Mondays Yoga program in Greene County to provide free yoga sessions twice monthly in partnership with SpeakEasy Yoga
- Created free photography hike program as a lead trail guide
- Partnered with Greene County Animal Control to establish county agency volunteer efforts in assisting with shelter animals' care and needs
- Volunteered with Park Rangers to assist with clean-ups and trail maintenance
- Volunteered as a camp counselor during the covid-19 lockdown with GCPT
Certification
- Real Estate Sales Associate
- Excel & Word Certifications
Timeline
Sales Manager
The White Flower Bridal Boutique
01.2025 - Current
Bridal Stylist
The White Flower Bridal Boutique
01.2023 - Current
Marketing & Public Relations Specialist
Greene County Parks & Trails
01.2019 - 2022
Marketing Director
Wagner Subaru
01.2018 - 01.2019
Store Manager & Bridal Consultant
Lillian’s Bridal
01.2012 - 01.2018
Associate of Science - Real Estate
Sinclair Community College