MINH DUC LAM
Charlotte,USA
Summary
Customer-focused sales professional with experience in fine jewelry sales and luxury client service. Strong ability to build lasting relationships, understand client needs, and deliver personalized recommendations. Passionate about fine jewelry, luxury watches, and creating exceptional customer experiences.
Overview
6
6
years of professional experience
Work History
Jewelry Sales Consultant
Lucas Fine Jewelry
Ho Chi Minh
06.2022 - 10.2025
- Assisted clients with fine jewelry selections, custom orders, and special occasion purchases.
- Built and maintained long-term client relationships through personalized consultations and exceptional service.
- Educated customers on diamonds, gemstones, precious metals, and jewelry craftsmanship.
- Managed follow-up communications, after-sales support, repairs, and custom order coordination.
- Consistently exceeded customer expectations by delivering a premium and detail-oriented shopping experience.
- Developed repeat business and referral opportunities through trust-based client relationships.
- Maintained visual merchandising standards and ensured products were presented to luxury retail standards.
- Collaborated with team members to support sales goals and overall store performance.
Sales Associate
Independent Retail Business
Ho Chi Minh
02.2020 - 03.2022
- Guided customers in selecting products to enhance their shopping experience.
- Provided personalized customer service to foster loyalty and satisfaction.
- Maintained store presentation and daily operations.
- Contributed to achieving sales targets through collaborative team efforts.
Education
Bachelor of Arts - Digital Marketing
Royal Melbourne Institute of Technology
Ho Chi MinhSkills
Fine Jewelry Sales
Consultative Selling
Luxury Client Experience
Sales Closing
Product Knowledge
Visual Merchandising
Inventory Management
Client Relations
Customer Service
LANGUAGES
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Jewelry Sales Consultant
Lucas Fine Jewelry
06.2022 - 10.2025
Sales Associate
Independent Retail Business
02.2020 - 03.2022
Bachelor of Arts - Digital Marketing
Royal Melbourne Institute of Technology