WANDA L. RIVERA
West New York,NJ
Summary
Dynamic luxury retail professional with a strong track record of cultivating client relationships and enhancing sales performance. Specialized in Rolex and luxury timepieces, delivering personalized consultations that foster trust and loyalty. Adept at utilizing CRM practices to support client engagement and ensure a premium shopping experience.
Overview
31
31
years of professional experience
Work History
Sales Associate
WEMPE JEWELERS
New York, USA
01.2022 - Current
- Deliver a highly personalized luxury shopping experience, guiding clients through the selection of fine jewelry and timepieces based on individual preferences and needs.
- Build client confidence and strengthen relationships through attentive service, product expertise, and a consultative approach to luxury sales.
- Maintain comprehensive knowledge of product features, materials, and collections to provide informed recommendations and respond effectively to sophisticated client inquiries.
- Interacted with clients to understand their needs and preferences and developed relationships through effective communication and CRM practices.
- Executed daily sales transactions with accuracy and professionalism, ensuring compliance with company policies.
- Support visual merchandising initiatives to ensure products are presented in a manner consistent with a premium luxury retail environment.
- Collaborated with colleagues to deliver seamless service, enhancing store sales and overall client experience.
Sales Associate
ROLEX BOUTIQUE BY WEMPE
New York, USA
01.2012 - 01.2021
- Provided personalized consultation and exceptional service to clients selecting luxury timepieces, enhancing customer satisfaction and loyalty.
- Developed extensive knowledge of Rolex timepieces, product features, materials, and collections to confidently educate clients and support purchasing decisions.
- Represented the Rolex brand through polished, professional service and a strong understanding of the expectations associated with luxury clientele.
- Cultivated client relationships through individualized attention, product expertise, and consistent follow-up, supporting long-term loyalty and repeat business.
- Elevated in-store experience by understanding client preferences and delivering thoughtful, detail-oriented service, leading to increased sales and client retention.
- Processed sales transactions accurately and in accordance with established operational policies and procedures.
- Worked collaboratively with the boutique team to support sales objectives and maintain the high standards expected within a Rolex retail environment.
Senior Sales Representative
ILIAS LALAOUNIS JEWELERS
New York, USA
01.1996 - 01.2012
- Delivered personalized sales and client service in luxury jewelry environment, guiding clients in selecting pieces that reflect their unique style and preferences.
- Developed lasting client relationships through personalized recommendations, attentive service, and extensive knowledge of fine jewelry.
- Enhanced service-focused retail environment by upholding exceptional standards of professionalism and client care.
- Monitored daily sales performance and compiled monthly closing reports to inform business analysis and strategic decision-making.
- Supported promotional outreach and client communications for special events, exhibitions, and sales initiatives.
Education
Associate Degree - Fashion Design Applied Science
Fashion Institute of Technology
01-1994
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
01-1990
Skills
- Rolex and luxury timepiece expertise
- Fine jewelry sales
- Product consultation
- Clienteling expertise
- CRM strategies
- Sales metrics management
- Transaction management
- Visual merchandising
- Customer service excellence
- Issue resolution
- Relationship management
- Brand ambassadorship
- Team collaboration
- Event support
- Product storytelling
Additional Qualifications
- 28+ years of luxury sales, client relations, and customer service experience
- 10 years of direct Rolex boutique sales experience
- Extensive background serving luxury jewelry and timepiece clientele
- Experienced with CRM tools and client relationship management
- Strong communication, diplomacy, and relationship-building abilities
- Bilingual in English and Spanish
Timeline
Sales Associate
WEMPE JEWELERS
01.2022 - Current
Sales Associate
ROLEX BOUTIQUE BY WEMPE
01.2012 - 01.2021
Senior Sales Representative
ILIAS LALAOUNIS JEWELERS
01.1996 - 01.2012
Associate Degree - Fashion Design Applied Science
Fashion Institute of Technology
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice