Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Hanna Lorick

Columbus,OH

Summary

Experienced Student Housing professional with proven track record of success in both leasing and operational focused on-site roles. Dedicated to providing superior resident experience and enhancing property value for all stakeholders.

Overview

3
3
years of professional experience

Work History

Resident Services Manager

T-H-E Griff
08.2024 - Current
  • Company Overview: (Tailwind Group)
  • Oversee monthly rent collection from current, past, and future tenants to meet budgeted collection goals
  • Resolve resident issues to ensure customer satisfaction and drive up annual renewal rates
  • Coordinate communication and scheduling with wide array of 3rd party vendors for maintenance, leasing, and marketing needs of the property
  • Countersign all leasing documents and set up all resident accounts to ensure smooth move-in process and accurate record keeping
  • Collaborate with managers in Maintenance & Leasing departments to ensure they are meeting their departmental goals and have additional support as needed

Leasing Manager

T-H-E Griff
02.2023 - 07.2024
  • Company Overview: (Tailwind Group)
  • Led property to achieve 100% pre-lease with a final occupancy over 99% ahead of scheduled velocity goal for 2023-2024 term
  • Managed overall concession spend for property and came in under concession budget for 2023-2024 term
  • Improved overall property reputation on Google by soliciting positive resident feedback
  • Created and executed monthly resident event & social media marketing calendars with focus on outreach marketing and building partnerships with campus and local business stakeholders

Leasing Specialist

College Town Oxford
12.2021 - 02.2023
  • Company Overview: (Tailwind Group)
  • Led team of part-time Community Assistants in daily prospect follow-up efforts including phone, text, and e-mail communications
  • Scheduled and gave community tours to prospective residents; followed up with prospects on a daily basis after touring until lease was fully executed
  • Conducted daily audits of unit availability and leases signed for fast-paced leasing environment to ensure accurate unit availability and pre-leasing records


Education

BBA - General Business, Education

University of Mississippi
Oxford, MS
12.2020

Skills

  • Entrata
  • RealPage
  • Yardi
  • Asana
  • Calendly
  • Meta Business Suite
  • SAP Concur
  • J-Turner
  • Opiniion
  • Medallia Concierge
  • Courtesy Connection
  • Microsoft Office Suite

Awards

  • Tailwind Group Core Award: Most Versatile, 09/23
  • Tailwind Century Chasers, 2022
  • Tailwind Century Chasers, 2023

Timeline

Resident Services Manager

T-H-E Griff
08.2024 - Current

Leasing Manager

T-H-E Griff
02.2023 - 07.2024

Leasing Specialist

College Town Oxford
12.2021 - 02.2023

BBA - General Business, Education

University of Mississippi

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Hanna Lorick