Hanna Lorick
Columbus,OH
Summary
Experienced Student Housing professional with proven track record of success in both leasing and operational focused on-site roles. Dedicated to providing superior resident experience and enhancing property value for all stakeholders.
Overview
3
3
years of professional experience
Work History
Resident Services Manager
T-H-E Griff
08.2024 - Current
- Company Overview: (Tailwind Group)
- Oversee monthly rent collection from current, past, and future tenants to meet budgeted collection goals
- Resolve resident issues to ensure customer satisfaction and drive up annual renewal rates
- Coordinate communication and scheduling with wide array of 3rd party vendors for maintenance, leasing, and marketing needs of the property
- Countersign all leasing documents and set up all resident accounts to ensure smooth move-in process and accurate record keeping
- Collaborate with managers in Maintenance & Leasing departments to ensure they are meeting their departmental goals and have additional support as needed
Leasing Manager
T-H-E Griff
02.2023 - 07.2024
- Company Overview: (Tailwind Group)
- Led property to achieve 100% pre-lease with a final occupancy over 99% ahead of scheduled velocity goal for 2023-2024 term
- Managed overall concession spend for property and came in under concession budget for 2023-2024 term
- Improved overall property reputation on Google by soliciting positive resident feedback
- Created and executed monthly resident event & social media marketing calendars with focus on outreach marketing and building partnerships with campus and local business stakeholders
Leasing Specialist
College Town Oxford
12.2021 - 02.2023
- Company Overview: (Tailwind Group)
- Led team of part-time Community Assistants in daily prospect follow-up efforts including phone, text, and e-mail communications
- Scheduled and gave community tours to prospective residents; followed up with prospects on a daily basis after touring until lease was fully executed
- Conducted daily audits of unit availability and leases signed for fast-paced leasing environment to ensure accurate unit availability and pre-leasing records
Education
BBA - General Business, Education
University of Mississippi
Oxford, MS12.2020
Skills
- Entrata
- RealPage
- Yardi
- Asana
- Calendly
- Meta Business Suite
- SAP Concur
- J-Turner
- Opiniion
- Medallia Concierge
- Courtesy Connection
- Microsoft Office Suite
Awards
- Tailwind Group Core Award: Most Versatile, 09/23
- Tailwind Century Chasers, 2022
- Tailwind Century Chasers, 2023
Timeline
Resident Services Manager
T-H-E Griff
08.2024 - Current
Leasing Manager
T-H-E Griff
02.2023 - 07.2024
Leasing Specialist
College Town Oxford
12.2021 - 02.2023
BBA - General Business, Education
University of Mississippi
Similar Profiles
Carmina CansinoCarmina Cansino
Online Supervisor at Griff EducationOnline Supervisor at Griff Education
Kelly Hayes HoytKelly Hayes Hoyt
Teacher/Athletics/Academic Advisor at Columbus School For GirlsTeacher/Athletics/Academic Advisor at Columbus School For Girls
Angelique SutrisnoAngelique Sutrisno
Senior Analyst, Regulatory Solutions at Nationwide InsuranceSenior Analyst, Regulatory Solutions at Nationwide Insurance