Summary
Overview
Work History
Skills
Timeline
Generic

Ayiden Brown

Knoxville,TN

Summary

Experienced in office operations and resident services, I am eager to move forward as an Associate Community Manager to continue growing with Landmark Properties. In my role as Resident Service Manager, I consistently provided exceptional customer service while adhering to company guidelines and operational standards. I actively seek opportunities to learn and improve, as demonstrated by my success in multiple Landmark Properties campaigns, including achieving a 50% response rate in the Fall 2025 You Speak We Listen survey and earning 1st place in the ACHieve More: Refund Rally. Becoming an Associate Community Manager would allow me to expand my knowledge, contribute at a higher level, and prepare for long-term growth and leadership within Landmark Properties.

Overview

3
3
years of professional experience

Work History

Resident Services Manager

Landmark Properties Inc.
Knoxville, TN
04.2025 - Current
  • Managed tenant relations, addressing concerns and ensuring high satisfaction levels.
  • Coordinated events and programs tailored to resident needs, promoting community involvement and connection.
  • Maintained strong vendor relationships by ensuring timely invoicing and compliance through accurate management of COIs and W-9 documentation.
  • Analyzed You Speak We Listen Survey feedback with a 50% resident participation rate, identifying key improvement areas that informed enhancements to the community.
  • Conducted regular property inspections, identifying issues and implementing corrective actions.

Community Ambassador

Landmark Properties Inc.
Knoxville, TN
09.2024 - 03.2025
  • Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted Resident Service Manager with Delinquency Notices
  • Closing Ratio for Tours: 118%
  • Closing Ratio for New Leads: 41.84%
  • Neglected Leads: 2.13%

Cashier

University of Tennessee, Knoxville
Knoxville, TN
09.2022 - 09.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Engineering Intern

ERMCO
Dyersburg, TN
06.2024 - 08.2024
  • Gained hands-on experience in various engineering tools, software, and techniques to contribute effectively to multiple projects.
  • Proficient in autoCAD software for designing floor layouts.

Skills

  • Customer Service
  • Community engagement
  • Property inspections
  • Work Ethic and Integrity
  • Reliability and punctuality
  • Written and verbal communication
  • Marketing
  • Data collection
  • Microsoft Excel
  • AutoCAD Software
  • Entrata Property Management Software
  • Completed Leasing21 Training

Timeline

Resident Services Manager

Landmark Properties Inc.
04.2025 - Current

Community Ambassador

Landmark Properties Inc.
09.2024 - 03.2025

Engineering Intern

ERMCO
06.2024 - 08.2024

Cashier

University of Tennessee, Knoxville
09.2022 - 09.2024
Ayiden Brown