Joshua Kline
Costa Mesa
Summary
Professional Resident Services Manager with strong focus on team collaboration and achieving results. Skilled in property management, tenant relations, and conflict resolution. Known for reliability and adaptability in dynamic environments. Excel in ensuring resident satisfaction and operational efficiency.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Resident Services Manager
UDR
01.2025 - Current
- Implemented and managed resident programs, fostering engagement and building a sense of community.
- Oversaw resident relations, addressing inquiries and resolving issues to enhance community satisfaction.
- Coordinated maintenance requests and ensured timely resolution to maintain property standards.
- Analyzed resident feedback to identify areas for improvement, driving strategic initiatives for service enhancement.
- Trained and mentored staff on best practices in resident services and operational efficiency.
- Collaborated with cross-functional teams to streamline processes, improving workflow efficiency across departments.
- Developed and maintained relationships with vendors for service contracts, ensuring quality and compliance.
Resident Services Specialist
UDR
01.2024 - 12.2024
- Managed resident onboarding processes, ensuring smooth transitions into new housing environments.
- Developed and implemented resident programs, fostering a sense of community and belonging among tenants.
- Facilitated resident communication through various channels, enhancing community engagement and satisfaction.
- Collaborated with maintenance staff to resolve resident issues promptly, improving operational efficiency.
Resident Service Coordinator
UDR
02.2023 - Current
- Managed case documentation and resident interactions using Sugar CRM and Real Page.
- Process Applications for Move-Ins, Move-Outs, Adding/Removing Roommates, etc.
- Update changes in apartment lease contracts.
- Coordinate with Resident Service Manager and Community Director to ensure objectives are met.
- Walk the community to inspect available units for move in/tours and report outstanding issues to maintenance.
- Assist prospects through the touring and application process.
- Assemble daily reports utilizing Microsoft Office for Community Director and Executive review.
Crew Member
Magic Mikes Pizza
02.2022 - 03.2023
- Prepared fresh ingredients and assembled pizzas from scratch, ensuring quality and taste consistency.
- Created pizza crust by hand-tossing dough for better quality.
- Delivered food orders promptly to customers at their locations.
- Washed and sanitized dishes, utensils, and kitchenware efficiently.
- Cleared tables of used dishes and utensils in a timely manner.
- Prepared and cooked menu items on the line during peak hours.
- Conducted inventory checks and ordered supplies to maintain stock levels.
Key Carrier
Marshalls
09.2017 - 02.2022
- Led daily operations in high-volume, fast-paced retail environment, ensuring smooth workflow and customer satisfaction.
- Built and protected brand integrity by enforcing policies, fostering compliant culture, and upholding safety and loss prevention standards.
- Oversaw daily operations during scheduled opening and closing shifts.
- Enforce and keep team accountable in abiding by new SARS-CoV-2 CDC and CA-State guidelines.
- Develops strategy as business needs change.
Customer Experience Coordinator
Marshalls Department Store
08.2016 - 08.2017
- Developed and implemented training programs for new staff on customer interaction techniques.
- Analyzed customer experience data to identify trends and recommend process improvements.
- Managed complaint resolution processes, ensuring timely responses and effective solutions for customers.
- Monitored store performance metrics, driving strategies to achieve operational excellence in customer service.
- Cultivated relationships with regular customers, fostering brand loyalty through personalized interactions.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
Front End/Customer Returns Associate
Marshalls Department Store
11.2015 - 08.2016
- Processed customer returns efficiently, ensuring accuracy in item assessments and inventory updates.
- Monitored returned merchandise for defects, implementing quality control measures to reduce errors.
- Performed inventory of product on returns carts.
- Supported sales, operations, loss prevention, and merchandising efforts through running go backs, securing merchandise with the appropriate security tags, upselling TJX Loyalty and Credit programs, and deterring theft through presence and equal customer treatment.
Crew Member
Toppings Stone Fired Pizza
03.2015 - 01.2016
- Prepared and assembled food items in a fast-paced kitchen environment.
- Cleaned and maintained kitchen and dining area for optimal customer experience
- Handled cash transactions and provided excellent customer service.
- Managed mobile and phone orders for customer convenience.
Education
N/A - Musical Instruments - Classical Guitar
Long Beach City College
Long Beach, CA06-2018
High School Diploma -
Beach High School
Long BeachSkills
- Property management
- Leasing and sales
- Resident retention
- Fair housing laws
- Eviction laws
- Loss Prevention
- Guest Services
- Customer service
- Client relations
- Dispute resolution
- Sales
- Management
- Team leadership
- Staff supervision
- Onboarding
- Recruiting
- Staff training
- Administrative oversight
- Administrative Experience
- Project Management
- Project oversight
- Operations management
- Strategic Planning
- Budgeting
- Merchandising
- Service Coordination
- Cash management
- POS
- Cash Register
- Quality control
- Data entry
- Investigation skills
- Emergency preparedness
- Preventive maintenance
- Lease administration
- Coordinator
- Presentation Skills
- Team collaboration
- Adaptability and flexibility
- Active listening
- Conflict resolution
- Leasing and sales
- Property management
- Data entry
- Conflict resolution
- Operations management
- Investigation skills
- Staff supervision
Certification
- Driver's License
- Food Handler Certification
Timeline
Resident Services Manager
UDR
01.2025 - Current
Resident Services Specialist
UDR
01.2024 - 12.2024
Resident Service Coordinator
UDR
02.2023 - Current
Crew Member
Magic Mikes Pizza
02.2022 - 03.2023
Key Carrier
Marshalls
09.2017 - 02.2022
Customer Experience Coordinator
Marshalls Department Store
08.2016 - 08.2017
Front End/Customer Returns Associate
Marshalls Department Store
11.2015 - 08.2016
Crew Member
Toppings Stone Fired Pizza
03.2015 - 01.2016
N/A - Musical Instruments - Classical Guitar
Long Beach City College
High School Diploma -
Beach High School