Steven Collins
Kansas City,MO
Summary
Talented professional adept in customer relations, sales, collections, and real estate management. Eager to develop business performance at companies. Ready to oversee properties at any scale.
Overview
3
3
years of professional experience
Work History
Resident Services Manager
Mac Properties At 3dx Real Estate
Kansas City, MO
03.2024 - Current
- Oversee a staff of 12 in day to day operations
- Collaborated with other departments within the organization to ensure efficient coordination of activities related to resident services.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Maintained operations overseeing 40+ buildings encompassing over 1300 units.
Senior Resident Services Associate
Mac Properties
Kansas City, MO
05.2021 - 03.2024
- Participated in orienting new employees on departmental policies and procedures.
- Assisted Resident Services Manager with all operations and procedures.
Education
High School Diploma -
Labette County High School
Altamont, KS05-2013
Skills
- Asset Management
- Emergency Preparedness
- Property Management
- Fair Housing Laws
- Data Entry
- Tenant relations
- Client Relations
- Market Tracking
- Office Staffing
- Dispute Handling
- Team building
- Interpersonal Skills
Timeline
Resident Services Manager
Mac Properties At 3dx Real Estate
03.2024 - Current
Senior Resident Services Associate
Mac Properties
05.2021 - 03.2024
High School Diploma -
Labette County High School
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