Bo Goricki
Resident Services Manager
Studio City,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled at mitigating bad debt and solve high priority problems. Winner of numerous sales and collaboration awards.
Overview
28
28
years of professional experience
Work History
Resident Services Manager
AvalonBay
04.2007 - Current
- Spearheading pilot program and acting as legal liaison for Los Angeles region
- Managing legal matters for 32 properties
- Attending and coordinating all court appearances
- Negotiating stipulations, reviewing answers and discovery documents.
- Researching each case to ensure successful outcome in court
- Developed weekly legal report for region
- Oversaw legal notices, lease violations, skip tracing for 5 properties
- Collaborating with loss mitigation and legal team regarding pending cases
- Managed resident concerns for 1700+ apartment homes
- Preformed monthly financial analysis for 3 communities (827 apartments).
- Experienced in hiring and coaching employees, conducted 1:1
- Strong experience with leasing, sales, renewal process & revenue management
- Coordinated capital projects with construction teams, maintenance partners and vendors, managed expenses through OPS
- Provided excellent customer service by providing timely response to customers and residents
- Proven track record of increasing customer satisfaction scores and online reviews
- Conducted file and property audits
- Assisted Avalon Arlington Heights during disposition and acquisition by Lincoln Properties
Real Estate Broker
Century 21 Marino Real Estate, Inc.
03.1995 - 04.2007
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
Education
Real Estate License - Real Estate
College of DuPage
Glen Ellyn, IL03.1995
Skills
- Rent Pricing Optimization
- Asset Management
- Issue Resolution
- Microsoft Office
- QuickBooks
- Onesite, Yardi, MRI
- Salesforce
- Power BI
- Applease
- Onfido
- Snappt
- Sharepoint
- OPS Technology
- Saferent
- SightPlan
Languages
Croatian
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Resident Services Manager
AvalonBay
04.2007 - Current
Real Estate Broker
Century 21 Marino Real Estate, Inc.
03.1995 - 04.2007
Real Estate License - Real Estate
College of DuPage
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