Sherry King

Hoffman Estates,IL

Summary

Licensed Leasing Professional.

Approachable Leasing and Resident Service Manager talented at providing outstanding customer service to both prospective and current residents. Adept at ensuring community occupancy and compliance with all regulations and standards. Proficient in aiding the management and leasing team in maintaining property standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

Leasing Manager and Resident Service Manager

The Reserve at Hoffman Estates

08.2016 - Current

Responsible for overseeing the Leasing team, training and coaching.
Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
Implementing and monitoring marketing strategies, handling resident complaints, and promoting a safe living environment.
Responsible for generating and managing resident renewals.
Handle all aspects of the renewal process to maintain our occupancy and retention.

Leasing Manager and Marketing Manager

Barrington Lakes Apartments

05.2012 - 07.2016

Responsible for managing the Leasing team, marketing the property, maintaining positive relationships with residents, and handling all aspects of the leasing process.

Education

Business Administration And Management

Trainco Business School

Chicago, IL

Skills

Resident relations
Clerical skills
Maintaining closing ratios
Management
Tenant liaison
Leasing reports

Marketing expertise
Microsoft Office
Tenant and eviction laws
Property Showing
Tenant relations
Rent Pricing Optimization

Accomplishments

Recipient of the CAA 2013 CAMME Leasing Professional for the Chicagoland area.

Career Focus

Top-performing fresh, energetic professional seeking a position to make your team stronger. I can apply my knowledge for teaching the Leasing team in converting prospective leads into rentals. With a track record of offering benefits of complete sales training, presentation skills, strong communication skills and absolute dedication to the essence of customer service. I am seeking to obtain a position as a team-player in a people-oriented organization where I can maximize my Sales and Management experience in a challenging environment. This position will enable me to use my strong organizational skills, and educational background, which also allow me the opportunity to maximize my training experience. With a previous Customer Care background my customer relations experience can be fully utilized. I can help improve customer satisfaction and enhance and maintain your company reputation.

Timeline