Summary
Overview
Work History
Education
Skills
Languages
Timeline
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HANNA MCMILLEN

Wilmington,NC

Summary

Dependable serving success in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Recon Surf Shop
02.2023 - Current
  • Customer satisfaction: Developed strong relationships with customers, resulting in consistently positive customer feedback and high retention rates
  • Team collaboration: Collaborated with colleagues to ensure a seamless shopping experience for customers and to achieve store-wide sales targets.

Server

Fishbones Raw Bar and Grill
04.2020 - 08.2023
  • Demonstrated exceptional customer service by promptly responding to guests' needs and requests
  • Managed high-pressure situations effectively by multitasking and prioritizing tasks in a fast-paced environment
  • Collaborated efficiently with team members to ensure seamless and efficient service
  • Utilized strong communication skills to interact with diverse groups of customers effectively.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.

Ice Cream Server/Barista

Big Bucks Ice Cream
04.2019 - 10.2019
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Contributed to increased sales by upselling toppings, waffle cones, and specialty items.

Education

International Studies/Art History

University of North Carolina at Wilmington
Wilmington, NC
03.2024

Skills

  • Customer service
  • Communication
  • Multitasking
  • Problem solving
  • Teamwork

Languages

Spanish
Limited Working

Timeline

Retail Sales Associate

Recon Surf Shop
02.2023 - Current

Server

Fishbones Raw Bar and Grill
04.2020 - 08.2023

Ice Cream Server/Barista

Big Bucks Ice Cream
04.2019 - 10.2019

International Studies/Art History

University of North Carolina at Wilmington

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HANNA MCMILLEN