Hanna Miller
Livingston,TX
Summary
Dynamic telecommunications operator with proven situational awareness and critical thinking skills at Livingston Police Department. Successfully enhanced community safety through effective communication and adaptive problem-solving. Recognized for managing multiple tasks while maintaining accuracy, ensuring swift emergency responses, and training new team members in customer service excellence.
Overview
7
7
years of professional experience
Work History
Telecommunications Operator
Livingston Police Department
Livingston, TX
10.2021 - Current
- Monitored emergency calls, promptly dispatching units to ensure swift responses.
- Maintained accurate logs of incidents and responses for efficient record-keeping.
- Assisted officers with real-time information during critical situations to enhance decision-making.
- Collaborated with local agencies to bolster response efforts and community safety.
- Utilized problem-solving skills to investigate and resolve complex customer inquiries effectively.
- Managed multiple tasks simultaneously, ensuring accuracy in all operations.
Bank Teller
People State Bank
Livingston, TX
05.2021 - 10.2021
- Processed customer transactions efficiently and accurately.
- Handled balancing cash drawer, cash deposits, withdrawals, and transfers with precision.
- Promoted bank services to enhance customer relationships.
Technical Support Representative
Wetsounds
Houston, TX
01.2019 - 05.2021
- Provided technical assistance to customers via phone and email support.
- Collaborated with engineering teams to troubleshoot product-related problems.
- Maintained detailed records of customer interactions in the support system.
- Trained new team members on support protocols and customer service techniques.
Education
High School Diploma -
Livingston High School
Livingston, TX05-2019
Skills
- Situational awareness
- Critical thinking
- Time management
- Effective communication
- Adaptive problem solving
- Multitasking strategies
Timeline
Telecommunications Operator
Livingston Police Department
10.2021 - Current
Bank Teller
People State Bank
05.2021 - 10.2021
Technical Support Representative
Wetsounds
01.2019 - 05.2021
High School Diploma -
Livingston High School
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