Ta'Niyah Malone
Kingwood,TX
Summary
Adaptable Criminal Justice professional with frontline law enforcement experience as a telecommunications officer. Recognized for strong communication skills, ability to remain calm in high-pressure situations, and commitment to accuracy. Pursuing a Bachelor’s in Criminal Justice (Dec 2025) and dedicated to advancing into investigative work through a Crime Scene Investigator role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
911 Telecommunications Officer
Humble Police Department
Humble, TX
09.2024 - Current
- Document and maintain accurate CAD logs and radio records to support criminal investigations and preserve evidentiary integrity.
- Coordinate multi-agency response to critical incidents, ensuring chain of custody principles are upheld during information transfer.
- Communicate effectively with officers, supervisors, and citizens in high-stress, traumatic situations requiring empathy and precision.
- Conduct T.C.I.C./N.C.I.C. queries, verifying identity and background information relevant to investigative processes.
- Manage walk-in complaints and public inquiries, documenting statements and incident details for police reports.
- Operate surveillance and communication equipment to maintain situational awareness for ongoing investigations.
Flight Attendant
United Airlines
Houston, TX
08.2023 - 02.2024
- Conducted safety checks and emergency responses, ensuring compliance with federal regulations.
- Delivered clear instructions and provided crisis management support during in-flight medical and security incidents.
- Maintained professional communication and documentation under pressure, ensuring passenger safety and well-being.
Crew Scheduling Coordinator
Frontier Airlines
Denver, CO
11.2021 - 05.2023
- Maintained surveillance of crew assignments, ensuring compliance with federal regulations, contractual restrictions, and organizational policies.
- Documented and updated daily scheduling records, logs, and compliance reports, preserving accuracy and accountability.
- Coordinated with Dispatch, Operations, and multiple departments to ensure efficient and lawful staffing for flights.
- Investigated and resolved scheduling discrepancies, ensuring proper documentation and adherence to standards.
- Trained and mentored crew schedulers, providing troubleshooting support and maintaining records of staff performance.
- Oversaw scheduling operations during management absences, ensuring smooth and lawful continuity of operations.
Education
Bachelor of Science - Criminal Justice
Metropolitan State University of Denver
Denver, CO12.2025
Skills
- Incident Report Writing
- Crisis & Stress Management
- Digital & Radio Communications
- Team collaboration
- Data entry accuracy
- Crisis response
- Telecom protocols
- Public Interaction in High-Stress Events
- Microsoft Office
- Multitasking and prioritization
- Team Collaboration & Independent Task Completion
- Information gathering
- Situational awareness
Certification
- TCOLE Telecommunicator Certified
- T.C.I.C./N.C.I.C. Certified
- CPR & First Aid Certified
Timeline
911 Telecommunications Officer
Humble Police Department
09.2024 - Current
Flight Attendant
United Airlines
08.2023 - 02.2024
Crew Scheduling Coordinator
Frontier Airlines
11.2021 - 05.2023
Bachelor of Science - Criminal Justice
Metropolitan State University of Denver
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