Kellis Gregory
Brenham
Summary
Intermediate telecommunications officer and results-driven operations leader with 9+ years of U.S. Army and civilian dispatch experience. Skilled in incident triage, TCIC/NCIC-compliant operations, Metro Aviation flight coordination, and IT troubleshooting. Proven ability to improve response metrics and team performance through targeted coaching, QA audits, SOP implementation, and workforce planning. Completed the NCO Leadership Academy, graduating with top marks.
Overview
21
21
years of professional experience
1
1
Certification
Work History
911 Telecommunications Officer
Washington County
Brenham, TX
07.2023 - Current
- Triage 911 and non-emergency calls; prioritize incidents, dispatch police/fire/EMS/air assets, and provide pre-arrival instructions.
- Conduct QA audits of incident records and training files; lead after-action reviews and recommend SOP updates.
- Serve as Metro Aviation Flight Coordinator: coordinate helicopter launches, confirm LZs, and relay mission-critical information.
- Troubleshoot consoles, radios, and dispatch software; coordinate repairs/upgrades with county IT and vendors.
Stay-at-Home Parent
Brenham, TX
12.2020 - 07.2023
- Managed full-time caregiving and coordinated neonatal medical care and follow-up appointments following an early birth; maintained schedules, managed logistics, and exercised crisis response and time-management skills.
- Coordinated household operations and communication between medical providers and family, demonstrating reliability, organization, and resilience.
Executive Assistant / IT Support
United States Air Force
Vance AFB, OK
05.2017 - 05.2018
- Prepared executive-level briefings and presentations for wing leadership; developed slide decks and talking points for meetings.
- Coordinated secure travel, visas, and itineraries for visiting executives; managed calendars and complex travel logistics.
- Managed $400K in office property: tracked inventory, processed requisitions, and reconciled records.
- Processed travel vouchers and expense reports; ensured accurate coding and timely reimbursements.
- Provided on-site IT support: imaged workstations, troubleshot network/printer issues, and coordinated escalations with base IT.
Customer Service Representative
Wayfair LLC
Bryan, TX
08.2020 - 12.2020
- Handled 60–80 inbound contacts/day addressing order issues, lost/damaged shipments, returns, and escalations; maintained >90% CSAT.
- Used CRM and order-management systems to research orders, issue credits, and coordinate logistics with warehouses.
- Assisted with product sales and upsells when appropriate; met or exceeded company KPIs for handle time and resolution rates.
- Performed basic diagnostics and maintenance on company-issued workstations and assisted remote teammates with connectivity fixes.
Oil Reclamation Technician
Nemaha Environmental
Kremlin, OK
07.2019 - 05.2020
- Operated centrifuges, heaters, and filtration systems to separate contaminants and produce reclaimed oil.
- Performed preventive maintenance, routine safety inspections, and documented process metrics and batch yields.
- Operated loaders and excavators to move cuttings and feed processing lines; followed confined-space and HAZMAT protocols.
- Maintained site IT terminals, PLC interfaces, and basic networked equipment; coordinated parts and software updates with vendors.
Sales Store Checker / Store Worker
DeCA
Vance AFB, OK
05.2015 - 05.2016
- Operated POS systems, handled cash and electronic payments, and reconciled daily sales.
- Assisted with inventory counts, stocking, and merchandising to maintain product availability.
- Delivered customer service to military patrons; resolved product inquiries and managed special orders.
Staff Sergeant / Squad Leader, Military Police
United States Army
03.2010 - 12.2012
- Led and developed a squad of 8–12 soldiers: set performance goals, conducted evaluations, and delivered mentorship to improve readiness and retention.
- Planned, delegated, and supervised missions and training; managed duty rosters, personnel administration, and corrective actions to sustain discipline and readiness.
- Coordinated logistics, equipment allocation, and maintenance to ensure continuous operational availability.
- Briefed company leadership on readiness, training outcomes, and personnel matters; recommended promotions and awards.
Desk Sergeant / Military Police Patrol Officer
United States Army
01.2009 - 02.2010
- Managed the installation police communications center: received/prioritized calls, dispatched patrols, and maintained incident logs.
- Investigated incidents, prepared reports, and coordinated interagency notifications.
- Performed diagnostics and routine maintenance on radios, dispatch consoles, and computer systems.
Crew Member / Ammunition Specialist, MLRS
United States Army
12.2006 - 10.2009
- Managed receipt, storage, security, and issue of munitions in compliance with safety and accountability procedures.
- Conducted pre/post-mission inspections, preventive maintenance, and load procedures for MLRS components.
- Trained personnel on munitions handling, safety protocols, and emergency procedures.
Gunner, Quick Reaction Force (QRF)
United States Army
Iraq
07.2005 - 12.2006
- Served on rapid-response element for route clearance, IED awareness, and force protection in high-threat environments.
- Operated and maintained crew-served weapons; conducted reconnaissance, security perimeters, and suppressive fire support.
- Processed detainees and documented battlefield information to inform tactical decisions.
Education
High School Diploma - undefined
Chisholm High School
Enid, OK01-2005
Skills
- 911 operations management
- Staff scheduling & workforce planning
- Quality assurance & performance auditing
- SOP development & implementation
- Incident triage & multi-agency coordination
- TCIC/NCIC & TCOLE compliance
- Training & coaching
- Vendor & IT liaison
- Equipment/inventory accountability
- KPI improvement
- Metro Aviation flight coordination
Accomplishments
- Implemented QA audit cycles and after-action reviews to identify trends and close performance gaps.
- Led process and training changes improving call-handling consistency and reducing repeat escalations.
- Managed and maintained mission-critical communications equipment and a $400K property inventory supporting continuous operations.
Certification
- TCOLE Telecommunications — Intermediate License (current)
- TCIC/NCIC Certification (current)
- CPR Certification (current)
- TX Driver’s License; TX License to Carry (LTC)
Timeline
911 Telecommunications Officer
Washington County
07.2023 - Current
Stay-at-Home Parent
12.2020 - 07.2023
Customer Service Representative
Wayfair LLC
08.2020 - 12.2020
Oil Reclamation Technician
Nemaha Environmental
07.2019 - 05.2020
Executive Assistant / IT Support
United States Air Force
05.2017 - 05.2018
Sales Store Checker / Store Worker
DeCA
05.2015 - 05.2016
Staff Sergeant / Squad Leader, Military Police
United States Army
03.2010 - 12.2012
Desk Sergeant / Military Police Patrol Officer
United States Army
01.2009 - 02.2010
Crew Member / Ammunition Specialist, MLRS
United States Army
12.2006 - 10.2009
Gunner, Quick Reaction Force (QRF)
United States Army
07.2005 - 12.2006
High School Diploma - undefined
Chisholm High School