Hanna Mills
Queens,NY
Summary
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess/Food Service Worker
Homegrown Hospitality Group
Columbia, South Carolina
08.2024 - Current
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Followed up on guest requests in a timely manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted and seated customers promptly, courteously, and professionally.
Restaurant Server, Hostess
Kennedy’s
Breezy Point, NY
03.2020 - Current
- Helping to create an efficient and smooth dining experience for guests
- Welcoming and greeting guests at arrival, having initial interactions with them, providing them with food, resetting tables/restaurant surfaces
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Answered phones promptly to record and confirm reservations.
Education
Some College (No Degree) - Political Science, AS
University of South Carolina
Columbia, SCSkills
- Cooperative learning strategies
- Shift coordination
- Problem resolution
- Customer relations
- Flexible and adaptable
- Dedicated and driven
Awards and Skills
- New York State Assembly Citation
- Certificate of Equality: Respect for diversity, disability, religious acceptance, and racial diversity
- Certificate of Equality: Bullying, cyberbullying
Timeline
Restaurant Hostess/Food Service Worker
Homegrown Hospitality Group
08.2024 - Current
Restaurant Server, Hostess
Kennedy’s
03.2020 - Current
Some College (No Degree) - Political Science, AS
University of South Carolina
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