HANNA M. U. KANYUUMBO
Idaho City,ID
Summary
Dynamic hospitality professional experienced in delivering outstanding customer service. Skilled in multitasking and fostering team collaboration to ensure seamless service flow. Committed to enhancing guest satisfaction and creating memorable dining experiences.
Overview
10
10
years of professional experience
Work History
Diner Hostess
Shore Lodge
McCall, Idaho
10.2025 - Current
- Greeted and seated guests promptly in a welcoming manner.
- Managed reservation system to optimize guest flow and minimize wait times.
- Collaborated with kitchen staff to ensure timely meal preparation and service.
Togo server
Shore Lodge
McCall, Idaho
10.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure order accuracy and quality.
- Assisted guests with menu selections and special requests promptly.
Server
Hunters Run Country Club
Boynton Beach, FL
09.2023 - 11.2025
- Provided excellent customer service by anticipating needs and responding promptly to requests.
Server
The Office Delray
Florida City, FL
12.2024 - 04.2025
- The Office Delray, Florida City, FL
- Provided exceptional customer service to enhance dining experiences.
- Took orders and ensured accuracy for timely delivery.
- Collaborated with kitchen staff to facilitate smooth service flow.
- Managed payment transactions while ensuring data security.
- Resolved guest complaints promptly to maintain satisfaction levels.
- Provided excellent customer service to ensure satisfaction.
Dispatcher
Alfa logistics LLC
West Palm Beach, FL
12.2024 - 04.2025
- Efficiently handled all incoming calls from customers inquiring about services or shipment status.
- Assigned loads to drivers based on designated routes and driver location.
- Alfa logistics LLC, West Palm Beach, FL
- Managed communication between drivers and clients for efficient service.
- Scheduled and assigned loads based on driver availability and capacity.
J-1 TAKE OUT SERVER
Hunters Run Country Club
Boynton Beach, FL
09.2023 - 09.2024
- Hunters Run Country Club, Boynton Beach, FL
- Delivered prompt and friendly service to enhance guest dining experience.
- Prepared take-out orders efficiently for members and guests.
Front Office Assistant
Namibia Wildlife Resort
Fish River Canyon Hobas Camp, Namibia
02.2021 - 06.2023
- Create a positive office atmosphere by being the face and voice of the company, answering the phone, and attending to in-house clients.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Namibia Wildlife Resort, Fish River Canyon Hobas Camp, Namibia
Waitress/Bartender
Namibia Wildlife Resort
Fish River Canyon Hobas Camp, Namibia
02.2021 - 06.2023
- Providing excellent waitress services by taking customers' orders and delivering food and beverages.
- Work directly with customers by mixing and serving drink orders.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Namibia Wildlife Resort, Fish River Canyon Hobas Camp, Namibia
Waitress
Namibia Wildlife Resort
AI-AIS Hot Springs, Namibia
09.2017 - 09.2017
- Verified orders before handing them over to customers, ensuring accuracy and reducing complaints.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Namibia Wildlife Resort, AI-AIS Hot Springs, Namibia
Data Capturer/Promoter
Broll Namibia
, US
03.2016 - 08.2016
- Input of data capture, the contact details of the customers who participated in competitions.
- Demonstrated and explained services to customers to persuade them to partake in competition.
- Proficiently used computer systems for data entry, tracking, and managing of driver information.
- Broll Namibia, US
Education
High School Diploma -
E.L Broady Academy
07.2025 - 11.2025
Certificate - Basic receptionist and office skills
LINGUA COLLEGE
Windhoek, US 04.2016 - 07/2016
International Computers Driving License -
NAMCOL
Keetmanshop, US 02.2015 - 07/2015
Junior Secondary Certificate - Grade 10
Hoerskool Karasburg
Karasburg, US 01.2002 - 11/2014
Skills
- Spreadsheet
- File management
- Windows Office
- Point-of-sale
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Task prioritization
- Team collaboration
- Hospitality service expertise
- Professional appearance
- Cleanliness standards
- Sales techniques
- High volume dining
- Quality control
- Order management
- Front-of-house display creation
- Multitasking and organization
Personal Information
- ID Number: 96052900792
- Health Status: Good
- Criminal Record: None
- Gender: Female
- Nationality: Namibian
- Marital Status: Single
Timeline
Diner Hostess
Shore Lodge
10.2025 - Current
Togo server
Shore Lodge
10.2025 - Current
High School Diploma -
E.L Broady Academy
07.2025 - 11.2025
Server
The Office Delray
12.2024 - 04.2025
Dispatcher
Alfa logistics LLC
12.2024 - 04.2025
Server
Hunters Run Country Club
09.2023 - 11.2025
J-1 TAKE OUT SERVER
Hunters Run Country Club
09.2023 - 09.2024
Front Office Assistant
Namibia Wildlife Resort
02.2021 - 06.2023
Waitress/Bartender
Namibia Wildlife Resort
02.2021 - 06.2023
Waitress
Namibia Wildlife Resort
09.2017 - 09.2017
Certificate - Basic receptionist and office skills
LINGUA COLLEGE
04.2016 - 07/2016
Data Capturer/Promoter
Broll Namibia
03.2016 - 08.2016
International Computers Driving License -
NAMCOL
02.2015 - 07/2015
Junior Secondary Certificate - Grade 10
Hoerskool Karasburg
01.2002 - 11/2014