Mia Sutton
Surprise,AZ
Summary
Enhancing customer satisfaction and efficient waitlist management. As well as showcasing strong adaptability and exceptional service skills. Excelled in high-pressure environments, significantly contributing to team efficiency and workplace positivity. Mastery in cleanliness maintenance and adept in handling complaints.
Overview
1
1
year of professional experience
Work History
Diner Hostess
Denny's
01.2025 - Current
- Maintained accurate records of daily sales transactions, providing valuable data for management review.
- Supported overall team success through cross-training in various roles such as server assistant or cashier duties when needed.
- Promoted a positive workplace culture through proactive teamwork efforts alongside fellow host staff members.
- Managed reservations system effectively, reducing wait times and maximizing table turnover rate.
- Continuously updated knowledge of menu offerings and daily specials to provide well-informed recommendations for guests upon request.
Seasonal Worker
Desert Farm Lights
11.2024 - 12.2024
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
Team Member
Portillos
05.2024 - 12.2024
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Team Member
Baskin Robbins
01.2024 - 05.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Seasonal Worker
Desert Farm Lights
11.2023 - 12.2023
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
Education
High School Diploma -
Paradise Honors High School
Surprise, AZ05-2025
Skills
- Greeting guests
- Adaptable to change
- Waitlist management
- Cleanliness maintenance
- Customer service
- Phone etiquette
- Handling complaints
Timeline
Diner Hostess
Denny's
01.2025 - Current
Seasonal Worker
Desert Farm Lights
11.2024 - 12.2024
Team Member
Portillos
05.2024 - 12.2024
Team Member
Baskin Robbins
01.2024 - 05.2024
Seasonal Worker
Desert Farm Lights
11.2023 - 12.2023
High School Diploma -
Paradise Honors High School
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