Hanna Patsevich
Kansas City,MO
Summary
Dedicated customer service representative with 5 years of experience in customer support, sales development, and healthcare-related settings. Proven ability to build strong relationships, resolve customer inquiries efficiently, and contribute to business success. A solid team player with a positive attitude, strong interpersonal skills, and a passion for learning. Recently obtained a Pharmacy Technician Certification (CPhT) and eager to apply customer service expertise in a pharmacy setting. Motivated to expand knowledge in pharmaceutical operations while ensuring exceptional patient support. Seeking new challenges in a professional environment that offers long-term development opportunities.
Bachelor’s degree in Business Management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service & Support Specialist
Vienna Insurance Group
08.2022 - 06.2023
- Responsible for Agent and Customer Support & Guidance, Handling High-Pressure Situations, Problem-Solving and Issue Resolution.
- Efficiently resolved customers and agents issues regarding policy issues and online system service.
- Performed precise auto insurance cost calculations and valuations.
- Managed approximately 2500 incoming calls monthly.
- Chosen as the Best Customer Service of the Month in 2023 for resolving issues efficiently, delivering excellent support, and maintaining high customer satisfaction in challenging situations.
- Guided clients through policy details and claim procedures, ensuring clear understanding and prompt issue resolution.
- Ensured understanding of policy terms by explaining
conditions and regulations to customers and agents. - Addressed client concerns promptly, providing
practical solutions, and enhancing customer
satisfaction. - Answered customer inquiries via phone, email, and
chat services. - Provided technical assistance to customers regarding products or services.
- Updated customer information in the customer service database.
- Investigated and resolved billing issues in a timely manner.
- Coordinated with other departments to resolve customer issues efficiently.
Consultant & Salesperson
TUDOR HOUSE Ltd.
08.2020 - 07.2022
- Responsible for the high end customer segment.
- Managed high-volume corporate holiday orders for up to 20 companies, coordinating purchases, gift selections, and delivery logistics, ensuring timely execution under tight deadlines during peak season.
- Hosted/Managed tasting events to enhance client decision-making through product education.
- As a team player, I contributed to helping our team increase profits by 20% in one year
- Developed exclusive and time-bound corporate gift
solutions tailored for specific business events. - Supported back-office operations such as Managed logistics and inventory & Maintained records and measured operations efficiency.
- Contributed as flexible team player to handling staffing inadequacies by being readily available at five different locations.
- Generated daily and monthly sales and inventory reports.
Consultant & Salesperson
Inditex Group
11.2019 - 05.2020
- Responsible for for inventory management, customer assistance, and maintaining store presentation.
- Enhanced checkout experiences through personalized aid, ensuring prompt issue resolution and positive interactions.
- Answered customer inquiries regarding store policies and procedures.
- Managed cash operations (processed payments by cash, credit card, gift card or debit card).
- Assisted in store operations by developing product promotion ideas.
- Collaborated with team members to ensure efficient store and warehouse management.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions about products and services.
Education
Certificate - English Language
Open Heart Language Academy (OHLA)
08-2024
BBA - Management in Marketing
Kozminski University
07-2023
Graduate Certificate - Dental Assisting
COSINUS Medical School
08-2020
Skills
- Organization
- Problem Resolution
- Medical & Pharmaceutical Terminology
- Customer Service & Patient Communication
- Microsoft Office Suite
- Data Entry
- Team Development
- Complaint Handling
- Time Management
- Contact Center Operations
- Computer Proficiency
- Documentation Handling
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Licensed Pharmacy Technician - Missouri Board of Pharmacy
Languages
English
Professional Working
Polish
Native or Bilingual
Russian
Native or Bilingual
Ukrainian
Limited Working
internship
Dental Assistant Intern - Surgery and Prosthetics Department/ December 2019 - June 2020
Czerniuk and Partners in Warsaw, Poland
- Assistant dental surgeon in procedures, ensuring a sterile environment and patient care.
- Provided support to orthodontist by assisting with patient examinations, implementing necessary adjustments, and preparing tools.
- Prepare patients for procedures, provide post-care instructions, and ensure comfort.
- Manage patient records, schedule appointments, and assist with clinic operations.
- Maintained an organized and clean environment in the dental office, including sterilizing instruments and equipment.
Hobbies and Interests
- Gym Workouts
- Team Sports
- Photography
- Dance
- Drawing and Painting
- Road Trips
- Cooking
- Yoga
- Personal Development and Self-Improvement
Timeline
Customer Service & Support Specialist
Vienna Insurance Group
08.2022 - 06.2023
Consultant & Salesperson
TUDOR HOUSE Ltd.
08.2020 - 07.2022
Consultant & Salesperson
Inditex Group
11.2019 - 05.2020
BBA - Management in Marketing
Kozminski University
Graduate Certificate - Dental Assisting
COSINUS Medical School
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Licensed Pharmacy Technician - Missouri Board of Pharmacy
Certificate - English Language
Open Heart Language Academy (OHLA)
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